Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
Trying to run a report on a mailbox navigating to Cisco Unity Connection Serviceability. Tools>Reports>User Message Activity. For the date range 2021 is not there. I have attached a Snipping capture.
I had to delete an agent\supervisor from ICM because of a change in their phone numbers. I cannot add the supervisor back in it says the supervisor is already in ICM. I have four users with this issue including myself. I have attached a photo of the ...
Where can you change the seconds before a call is transfered in a call handler if a caller has not made a selection. It does not give the caller the option of pressing the last option before it says "Wait while I transfer your call".Michelle AwtreyPa...
We setup a Soft key Templace "Call Center Agent" and removed forward from the phone. Also, in Call Manager be sure the calls are 2 and 1 under Multiple Call/ Call Waiting Settings on Device.
Maximum Number of Calls* 2
Busy Trigger * 1
We have resolved this issue by TAC. The process to remove the former supervisor is very long and I feel you should contact TAC to help you with this process. The reason this is happening is because when you remove a supervisor from the ICM by unchec...
