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- About Michelle Awtrey
05-22-2019
Stats
Member since
11-24-2011
7
Posts
5
Helpful
0
Solutions
06-21-2017
04:41 AM
We setup a Soft key Templace "Call Center Agent" and removed forward from the phone. Also, in Call Manager be sure the calls are 2 and 1 under Multiple Call/ Call Waiting Settings on Device.
Maximum Number of Calls* 2
Busy Trigger * 1
... View more
07-21-2015
05:11 AM
We have resolved this issue by TAC. The process to remove the former supervisor is very long and I feel you should contact TAC to help you with this process. The reason this is happening is because when you remove a supervisor from the ICM by unchecking in the supervisor tab a pop up says (please see attachment). Also, the following should be completed before you remove any supervisor or agent. Remove Supervisor from the team the supervisor tab and the agent tab. Remove agent from the team Remove all skill groups from the Agent and or Supervisor. If you are updating an agents name or number remove them from the team first and then make the changes. I am not sure if we can share TAC case numbers or not. If anyone knows let me know. Michelle Awtrey
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04-14-2015
10:57 AM
I have NOT been able to resolve this. I am just getting ready to see if I should open a TAC case.
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04-02-2015
03:18 AM
I had to delete an agent\supervisor from ICM because of a change in their phone numbers. I cannot add the supervisor back in it says the supervisor is already in ICM. I have four users with this issue including myself. I have attached a photo of the message that I get. I have removed everything associated with these supervisors and I still cannot add them back in.
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- Tags:
- UCCE ICM Supervisor
Labels:
Created by
Michelle Awtrey
in IP Telephony and Phones
in IP Telephony and Phones
07-25-2014
11:05 AM
07-25-2014
11:05 AM
This just happen to me the telephone was forwarded to zero 0. Thanks
... View more
Created by
Michelle Awtrey
in Contact Center
in Contact Center
08-07-2013
06:39 AM
08-07-2013
06:39 AM
I checked the telephone in Call Manager and found that it was forwarded to another number. I am not sure how it got forwarded but once we took it off he started receiving que calls again.
... View more
06-21-2017
We setup a Soft key Templace "Call Center Agent" and removed forward
from the phone. Also, in Call M...
07-21-2015
We have resolved this issue by TAC. The process to remove the former
supervisor is very long and I f...
04-14-2015
I have NOT been able to resolve this. I am just getting ready to see if
I should open a TAC case.
04-02-2015
I had to delete an agent\supervisor from ICM because of a change in
their phone numbers. I cannot ad...
08-07-2013
I checked the telephone in Call Manager and found that it was forwarded
to another number. I am not ...
Created by
Michelle Awtrey
in Unified Communications Infrastructure
11-24-2011
11-24-2011
Where can you change the seconds before a call is transfered in a call
handler if a caller has not m...
Public Statistics
| Date Registered | 11-24-2011 07:43 AM |
| Date Last Visited | 05-22-2019 12:07 AM |
| Total Messages Posted | 7 |
| Total Helpful Votes Received | 5 |
