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Michelle Awtrey
‎05-23-2021

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10 Helpful Vote
1 Helpful Vote
5 Replies
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Member since ‎11-24-2011
9
Posts
10
Helpful
0
Solutions

Unity Connection reporting No 2021

Created by in Unified Communications Infrastructure
01-05-2021
01-05-2021
Trying to run a report on a mailbox navigating to Cisco Unity Connection Serviceability. Tools>Repor...

Re: Hi, I am trying to get this

Created by in Contact Center
11-15-2019
11-15-2019
NEW is grayed out.

We setup a Soft key Templace

Created by in Contact Center
06-21-2017
06-21-2017
We setup a Soft key Templace "Call Center Agent" and removed forward from the phone. Also, in Call M...

We have resolved this issue

Created by in Contact Center
07-21-2015
07-21-2015
We have resolved this issue by TAC. The process to remove the former supervisor is very long and I f...

I have NOT been able to

Created by in Contact Center
04-14-2015
04-14-2015
I have NOT been able to resolve this. I am just getting ready to see if I should open a TAC case.

ICM Supervisor

Created by in Contact Center
04-02-2015
04-02-2015
I had to delete an agent\supervisor from ICM because of a change in their phone numbers. I cannot ad...

This just happen to me the

Created by in IP Telephony and Phones
07-25-2014
07-25-2014
This just happen to me the telephone was forwarded to zero 0.  Thanks

Agent reserved >state set to Not Ready

Created by in Contact Center
08-07-2013
08-07-2013
I checked the telephone in Call Manager and found that it was forwarded to another number. I am not ...

Unity Connection 8.5 Call Handler after greeting.

Created by in Unified Communications Infrastructure
11-24-2011
11-24-2011
Where can you change the seconds before a call is transfered in a call handler if a caller has not m...
Public Statistics
Date Registered ‎11-24-2011 07:43 AM
Date Last Visited ‎05-23-2021 05:02 PM
Total Messages Posted 9
Total Helpful Votes Received 10
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