I have configured a predictive outbound campaign in UCCX 12, however I just realized that agents can't watch the customer information before accept the direct preview call in Finesse. Is that the expected behavior?
Can i use the trackNumber attribute?In previos versions i use the xrefci value, the lower one was the calling party number, however in version 11 that's not a constant
Ok. but in the screenshot above, none of the contact information is showed up in the popup message. I was expecting the popup shows the contact name, number and account number, which is the information included in the CSV file. Do you know how can I ...