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Member since ‎02-09-2012

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I have configured a predictive outbound campaign in UCCX 12, however I just realized that agents can't watch the customer information before accept the direct preview call in Finesse. Is that the expected behavior?   
Hello!Is It possible to modify the time for the alert that is showed up in finesse to take or decline direct preview calls? Regards
Can i use the trackNumber attribute?In previos versions i use the xrefci value, the lower one was the calling party number, however in version 11 that's not a constant {   "eventBody": {     "sessionState": "CLOSED_NORMAL",     "callControllerType":...
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Member Since ‎02-09-2012 07:30 AM
Date Last Visited ‎02-10-2021 12:15 AM
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