Member since ‎09-13-2014

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I have installed the stock reports for CUIC.  None of them provide the information I'm needing.  I'm looking for a simple report showing the agent status changes and time stamp.  Technically, I just need to see Login, busy, and logout status.  I know...
I have a small percentage of inbound calls showing a caller ID of "NULL".  Can someone explain why this is shown as the caller ID instead of "Unknown Number"?  I have tried to duplicate the issue by calling in from the PSTN with a blocked number, but...
Is there a way in RTMT to see the active MGCP PRI B channels for a specific span?  It appears the only real time graph is a total count of all the active B channels registered to the cluster consisting of multiple PRIs, nothing span specific.  Any po...
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Member Since ‎09-13-2014 04:16 AM
Date Last Visited ‎11-04-2019 11:58 AM
Posts 4