About ATIF TANVEER

ATIF TANVEER · 09-20-2012

Hi Everyone, We have Contact Center Enterprise UCCE 8.5.2 with CTOS integrated Siebel CRM 8.1.1 using Cisco Unified CRM connector On daily basis we are receiving about 100 incidents that Agents goes to not ready after talking to customer. and the ...

ATIF TANVEER · 07-07-2012

Hi Everyone,Regarding Post call survey. Each caller should be transferred to IVR survey for evaluation. The question is after agent hang the call regardless from agent desktop or IP phone in any case will call be transferred to survey ? Or its must f...

ATIF TANVEER · 06-10-2012

Hi Everyone,WIM 4.3 Standalone modeWIM pushback the assigned chat after Default 40 Seconds. Thats fine and can be increased. But that chat never get re-assigned to same agent agian who missed it before.Question: is it possible to change the default ...

ATIF TANVEER · 05-23-2012

We have CUCM version 7.1.3.33026 on MCS server we want to migrate to 8.5 on UCS But we don't have the 7.1.3.33026 CD so we can't install it again and restore also we can't upgrade the MCS to 8.5 directly as we have UCCX 7.0.1 which is not compatibl...

ATIF TANVEER · 05-18-2012

Hi Everyone,During the chat session Agent usually see the alert on the close “Slow but still connected” as per the document it’s a connection speed issue between Customer and the Web Server (Please correct me if I am wrong)If this is the then can any...

ATIF TANVEER · 09-25-2012

Hi Gents,Just wanted to confirm if Vocalizer 5.0 is supported on Windows 2008 R2 64 bitAppriciate your feedbackRegards,Atif

ATIF TANVEER · 09-23-2012

I was closely monitoring the Agents and found that this CTI Failure incident happens when Agent directly close the Siebel CRM browser without going to not-ready state. Is it possible to change some parameters in Seibel CRM driver to stop sedning CTI ...

ATIF TANVEER · 06-12-2012

Ok I found the solution in the file on file server "eglv_liveconfig.properties"There is parameter “MARK_AGENT_UNAVAILABLE_ON_ACK_FAILURE” and set value to true. This will change agent state to not available in the chat. And once Agent manually chang...

ATIF TANVEER · 05-23-2012

another question , is it possible to upgrade the publisher only to version 8.5 and take the backup then revert to version 7.1.3 through version switch option ?

ATIF TANVEER · 05-23-2012

I just dont want to upgrade UCCX till iam done with the CUCM on the UCS as i will replace the MCSso if there any solution that will not affect the UCCX please let me khnowanother question , is it possible to upgrade the publisher only to version 8.5 ...

Member Since	‎02-07-2010 02:47 AM
Date Last Visited	‎06-21-2023 03:27 AM
Posts	35

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Agent going to not ready after call hangup, Siebel CRM Connector, reason code 50002

CVP 8.5 Post Call Survey

WIM Chat pushback reassign to same Agent

Problem in CUCM upgrade

WIM Chat Slow but still connected

Nuance for UCCX - Version Advice

Agent going to not ready after call hangup, Siebel CRM Connector

Re: WIM Chat pushback reassign to same Agent

Re: Problem in CUCM upgrade

Re: Problem in CUCM upgrade