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ATIF TANVEER
‎02-23-2022

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Member since ‎02-07-2010
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Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)
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Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)
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Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)
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Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)
CCNA
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)
CCNA
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)

Nuance for UCCX - Version Advice

Created by in Contact Center
09-25-2012
09-25-2012
Hi Gents,Just wanted to confirm if Vocalizer 5.0 is supported on Windows 2008 R2 64 bitAppriciate yo...

Agent going to not ready after call hangup, Siebel CRM Connector

Created by in Contact Center
09-23-2012
09-23-2012
I was closely monitoring the Agents and found that this CTI Failure incident happens when Agent dire...

Agent going to not ready after call hangup, Siebel CRM Connector, reason code 50002

Created by in Contact Center
09-20-2012
09-20-2012
Hi Everyone, We have Contact Center Enterprise UCCE 8.5.2 with CTOS integrated Siebel CRM 8.1.1 usin...

CVP 8.5 Post Call Survey

Created by in Contact Center
07-07-2012
07-07-2012
Hi Everyone,Regarding Post call survey. Each caller should be transferred to IVR survey for evaluati...

Re: WIM Chat pushback reassign to same Agent

Created by in Contact Center
06-12-2012
06-12-2012
Ok I found the solution in the file on file server "eglv_liveconfig.properties"There is parameter “M...

WIM Chat pushback reassign to same Agent

Created by in Contact Center
06-10-2012
06-10-2012
Hi Everyone,WIM 4.3 Standalone modeWIM pushback the assigned chat after Default 40 Seconds. Thats fi...

Re: Problem in CUCM upgrade

Created by in IP Telephony and Phones
05-23-2012
05-23-2012
another question , is it possible to upgrade the publisher only to version 8.5 and take the backup t...

Re: Problem in CUCM upgrade

Created by in IP Telephony and Phones
05-23-2012
05-23-2012
I just dont want to upgrade UCCX till iam done with the CUCM on the UCS as i will replace the MCSso ...

Problem in CUCM upgrade

Created by in IP Telephony and Phones
05-23-2012
05-23-2012
We have CUCM version 7.1.3.33026 on MCS server we want to migrate to 8.5 on UCS But we don't have th...

WIM Chat Slow but still connected

Created by in Contact Center
05-18-2012
05-18-2012
Hi Everyone,During the chat session Agent usually see the alert on the close “Slow but still connect...

CVP Agent Greeting Time of Day

Created by in Contact Center
05-13-2012
05-13-2012
Hi Geoff,Thanks for the response. I believe what you said. as per document It can be achieved throug...

CVP Agent Greeting Time of Day

Created by in Contact Center
05-13-2012
05-13-2012
Hi All,CVP 8.5 , ICM 8.5Is it possible to play Agent greeting according to time of day using Agent G...

CTI Not ready reason code 50010

Created by in Contact Center
02-26-2012
02-26-2012
Hi Everyone,I am facng the same problem. UCCE 8.5, CUCM 8.6There is no reserve state. After agent fi...

Redirect No Answer fields are not incremented for calls that are

Created by in Contact Center
09-19-2011
09-19-2011
Hi,I am facing the same problem (ICM 7.5.4). Please update the forum if anyone has the solution for ...

Re: CUPS, CVP and UCCE

Created by in Contact Center
09-16-2011
09-16-2011
if u have cvp 7 or later then you can use srv.xml instead of cups.Sent from Cisco Technical Support ...
Public Statistics
Date Registered ‎02-07-2010 02:47 AM
Date Last Visited ‎02-23-2022 12:07 AM
Total Messages Posted 35