Member since ‎02-07-2010

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  • 35 Posts
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Hi Everyone, We have Contact Center Enterprise UCCE 8.5.2 with CTOS integrated Siebel CRM 8.1.1 using Cisco Unified CRM connector On daily basis we are receiving about 100 incidents that Agents goes to not ready after talking to customer. and the ...
Hi Everyone,Regarding Post call survey. Each caller should be transferred to IVR survey for evaluation. The question is after agent hang the call regardless from agent desktop or IP phone in any case will call be transferred to survey ? Or its must f...
Hi Everyone,WIM 4.3 Standalone modeWIM pushback the assigned chat after Default 40 Seconds. Thats fine and can be increased. But that chat  never get re-assigned to same agent agian who missed it before.Question: is it possible to change the default ...
We have CUCM version on MCS server we want to migrate to 8.5 on UCS But we don't have the CD so we can't install it again and restore also we can't upgrade the MCS to 8.5 directly as we have UCCX 7.0.1 which is not compatibl...
Hi Everyone,During the chat session Agent usually see the alert on the close “Slow but still connected” as per the document it’s a connection speed issue between Customer and the Web Server (Please correct me if I am wrong)If this is the then can any...
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Member Since ‎02-07-2010 02:47 AM
Date Last Visited ‎06-21-2023 03:27 AM
Posts 35