About ATIF TANVEER

ATIF TANVEER · 09-25-2012

Hi Gents,Just wanted to confirm if Vocalizer 5.0 is supported on Windows 2008 R2 64 bitAppriciate yo...

ATIF TANVEER · 09-23-2012

I was closely monitoring the Agents and found that this CTI Failure incident happens when Agent dire...

ATIF TANVEER · 09-20-2012

Hi Everyone, We have Contact Center Enterprise UCCE 8.5.2 with CTOS integrated Siebel CRM 8.1.1 usin...

ATIF TANVEER · 07-07-2012

Hi Everyone,Regarding Post call survey. Each caller should be transferred to IVR survey for evaluati...

ATIF TANVEER · 06-12-2012

Ok I found the solution in the file on file server "eglv_liveconfig.properties"There is parameter “M...

ATIF TANVEER · 06-10-2012

Hi Everyone,WIM 4.3 Standalone modeWIM pushback the assigned chat after Default 40 Seconds. Thats fi...

ATIF TANVEER · 05-23-2012

another question , is it possible to upgrade the publisher only to version 8.5 and take the backup t...

ATIF TANVEER · 05-23-2012

I just dont want to upgrade UCCX till iam done with the CUCM on the UCS as i will replace the MCSso ...

ATIF TANVEER · 05-23-2012

We have CUCM version 7.1.3.33026 on MCS server we want to migrate to 8.5 on UCS But we don't have th...

ATIF TANVEER · 05-18-2012

Hi Everyone,During the chat session Agent usually see the alert on the close “Slow but still connect...

ATIF TANVEER · 05-13-2012

Hi Geoff,Thanks for the response. I believe what you said. as per document It can be achieved throug...

ATIF TANVEER · 05-13-2012

Hi All,CVP 8.5 , ICM 8.5Is it possible to play Agent greeting according to time of day using Agent G...

ATIF TANVEER · 02-26-2012

Hi Everyone,I am facng the same problem. UCCE 8.5, CUCM 8.6There is no reserve state. After agent fi...

ATIF TANVEER · 09-19-2011

Hi,I am facing the same problem (ICM 7.5.4). Please update the forum if anyone has the solution for ...

ATIF TANVEER · 09-16-2011

if u have cvp 7 or later then you can use srv.xml instead of cups.Sent from Cisco Technical Support ...

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