Currently running UCCX 10.6.  We already have in place steps in the scripts that ask the caller to enter their account number, then we pull in details about that caller from a web service(i.e. customer name, customer level- gold, silver, bronze) thos...

Recently upgraded from UCCX 5 to 8.5.  We've been using the Answered event in the voice contact work flow for a long time in UCCX 5 to start call recording for all calls to 2 of our teams.  Since upgrading to UCCX 8.5, CAD has been intermittently eit...