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Currently running UCCX 10.6. We already have in place steps in the scripts that ask the caller to enter their account number, then we pull in details about that caller from a web service(i.e. customer name, customer level- gold, silver, bronze) thos...
Recently upgraded from UCCX 5 to 8.5. We've been using the Answered event in the voice contact work flow for a long time in UCCX 5 to start call recording for all calls to 2 of our teams. Since upgrading to UCCX 8.5, CAD has been intermittently eit...
For most of my scripts, I've created a "BusinessHoursBypass" variable as a parameter normally set to false. When I need to test after hours, I simply check the box, change the variable to true, then there's an IF statement in the script that checks ...
The home page is not required for CAD to work, but if you want to get rid of the message-
Desktop Administrator is an application you download from the UCCX web admin page, I believe under Tools, Plugins. Once installed, the setting is in CAD Agent,...
You can write a separate script that requires the PIN and provide a menu of options that changes the value stored in an xml document. Then you can setup your call routing script to read values from that xml file and make decisions based on that valu...
You could attach the file to an email and send it. Add some caller info to the email so they can differentiate between the different calls. Might create an area the agents have to keep cleaned up, but could work. To cover the hang up scenario, you'...
Your "extensionPPMCS..." variable is set as a parameter. Do you have a valid extension defined on the "Cisco Script Application" page for that application? What about the Calling Search Space of the Trigger or Call Control Group?(not sure which one...
