Hello all,   I try to ensure the inbound PSTN calls can ring on Cisco phone and 3rd party phone simultaneously.   Question:  How to direct the inbound calls to both of Cisco phone and SIP trunk (which connected between CUCM and  SBC)?  So the call could hit the 3rd party Cloud phone system as well through SBC?    What setup is required?    We have CUCM ver10.5, Cisco voice gateway, on-prem 3rd party Session border controller (Audiocodes), and one SIP trunk between CUCM and SBC.    The inbound call flow(signaling) will be: Outside caller -> PSTN-> Voice gateway-> IP PBX -> Cisco Phones (i.e. DID 206-444-4444  Ext. 44444) Outside caller -> PSTN-> Voice gateway-> CUCM -> SIP trunk ->SBC-> 3rd party Cloud phone system-> 3rd cloud Phones My questions are on this part - “IP PBX ->SIP trunk-> SBC-> 3rd party Cloud phone system”.   Some posts mention "Single number reach" feature, we have this feature in place to direct the call to mobile phone.   SNR doesn't seem to direct the call to SIP trunk.  Any thoughts?    Any information or help will be appreciated.    Best regards,   Master ... View more

Hello,   I wanted to modify the background image of IP phone.   I have uploaded the updated image to CUCM server successfully.    My question is on last step below - Is there any other way that I, as administrator, could change the options of background images without any user's involvement?   I mean the users doesn't need to manually change anything on their end.   "On the IP Phone,  go to Settings > User Preferences > Background Images, and choose the thumbnail that you want to apply. They should be there now"    Currently there are 3 options of background images. Most of phones are option 2 & 3. I have uploaded two images files with exact same file name to CUCM, which are option 2 and 3).  The tested phone, is still showing old image option 2 after I restarted TFTP service.  I still have to manually go to phone settings and pick the option 2, and then the phone shows updated background image.       I heard there are 3 parties applications.... just wonder if any other method to make this happen.  Your input and thought are appreciated.     https://community.cisco.com/t5/collaboration-voice-and-video/how-to-modify-change-the-background-image-of-an-ip-phone-new/ta-p/3117518   Best regards, Master001       ... View more

Hello all,   I have this weird issue - I tried to install newer 8831 phone firmware file on CUCM 10.5 cluster. I have successfully installed on CUCM-sub. The CUCM Pub shows " No valid upgrade options were found" while installing 8831 phone firmware.   CUCM Cluster version: 10.5 ; 1 Pub and 1 Sub Firmware Installation procedure: https://www.cisco.com/web/software/282074288/118220/cmterm-8831-sip.9-3-3-TO-10-3-1-v2-readme.html     Any thoughts?   Your feedback is appreciated. Master001 ... View more

Hi,  I am setting up a new UCCX call centre team.   There is one new requirement :  when callers are in phone queue, they could press 2 to page on call support.  The other call centre teams are setup like this:  the callers could press "1" to leave voice message. I am quite new to UCCX scripting... attached the portion of the script,  I could see "implicit confirmation".  Looks it "triggers" the next call treatment.     But I can not find where this action "press 1"  is from.    Can anyone shed some lights?   How I can modify the current script to make it happen?  Or any other options I may have?  Thank you.  UCCX version 8.6 Best regards, Master001 ... View more

Hi all,  I just have UCCX8.5 configured with its own call recording, found one weird issue: I could record on my hard phone successfully.  But when I try to record on my soft phone-CIPC, there is no audio at all in the recorded file. I can't hear anything from the recorded file. I still could see the duration, time etc. via supervisor desktop application.   The contact calls work fine with agents' soft phone. Just the call recording has the issues. Any advice to resolve the issue?  UCCX version 8.5, I am using its own call recording.  Your thoughts and input are highly appreciated.  Master001 ... View more

Hello all, I try to deploy soft phones for the remote users.   Just wonder :  Is the application(CIPC) right-to-use license required for the end user to purchase?  The CIPC will consume 3 DLU licenses for one soft phone.   Do we need to pay around US$50 for the application(CIPC) only?    I don't have much information about the right-to-use license.   If anyone could shed some light, it will be great.  Software Version: CUCM8.6 + CIPC8.6 Thanks in advance! Master001 ... View more

Hello,  I try to free up Unity connection license, so I have to identify these users who are not active in Unity Connection. Any idea to find out these non active Unity Connection users?     Maybe run a report?  Version: Unity Connection 8.6 Your help and input is high appreciated.  Master001 ... View more