Hi,I am trying to find a document that discuss about database schema changes between UCCX 7.x and UCCX 9.x.  Is there such a document?Appreciate for any help.Thanks.Best Regards,

Hi,I had a custom report on Agent Not Ready using CUIC 9.0.1.  The report consists of 3 groups i.e. FullName, Date, TotalLoginTime.  In "Sorted By" dropdown list, "LoginDateTime" was selected.  But the result of the report only sort the "TotalLoginTi...

Hi,I have a UCCE 7.2.5 environment.  Lately the HDS database is reaching 80% usage threshold and the system started to purge the database automatically. Realised the auto purge is always purging for a few tables only.  Can someone advise how the auto...

Hi,Understand that the ICM central controller (i.e. Call Router & Logger) has to be in the same time zone regardless of physical location. Is there a guideline for AWS/HDS, PG and CTIOS to be in the same time zone if the physical location is differe...