hi, There are 8 FXO interfaces on a router with 8  Trunk/PSTN links terminated on it. This FXO interfaces are grouped  together with the trunk group command. so whenver the first line is busy  automatically the next available link/line will be used. I  have observed that, if the link is removed from the first FXO port then  the calls are dropped it does not go to the next available link/line in  the trunk group. Then i have to manually shut the interface. so  is there an option available for the FXO interfaces that whenever the  PSTN/Trunk link goes down it is detected and it starts using the next  available lines in the group. The way the line protocol status goes up and down with the serial or ethernet interfaces whenever the cable is removed. From  some of the documents i have come across that the FXO interfaces uses  TIP and Ring mechanism. so basically it only detects the line going  off-hook or on-hook. so does that means that it cannot detect the line  protocol going down? Regards, Albina Shaikh ... View more

  Hi, The Mail Parameters have been set on the CDR. But whenever the reports are sent via mail the following error is displayed: Error Code 10011 Error Description System Error. Contact System Administrator. The mail server @ the customer place has SMTP authentication enabled. As per the document: CAR does not support SMTP authentication. You must disable authentication on the SMTP mail server or enter a valid user ID and password. So the Mail id that i use is the one which is configured on the mail server along with a valid password. But still it does not work and gives the same error code. The customer cannot disable SMTP authentication. so is there a way or workaround to get this work. Regards, Albina Shaikh ... View more

Hi, The way we have call transfer recall feature in CME. Is it this feature supported in CUCM version 8.6. As per the feature guide i could find hold revision feature. but not the call transfer recall. As per the below mentioned support community link this configuration is not possible: https://supportforums.cisco.com/thread/2120107 Regards, Albina Shaikh ... View more

hi, After the successful completion of Device Discover (Common Services) and Data Collection (Campus Manager, whenever the end host reports are generated, only the mac address is seen, the ip address and subnet mask fields are blank. The LMS version is 3.2.1 Campus Manager version : 5.2.2 Ping Sweep is also enabled under the Acquisition settings. ... View more