I am using UCCX enhanced v. 9.02 and need to create a script that will check for logged in agents based on shift changes.  So I would need to look at seconds for the start and or end times.  The Time of Day will not allow me to adjust the minutes or ...

I have scheduled backups running in DRS however, I have questions about backing up the server as a whole. 1. Does cisco recommend backing up the server that CER is running on?2. If so does cisco have a supported solution for backing up the server (li...

People call into the system and reach the auto attendant and are prompted to enter the extension at any time. When they enter in the extension the system drops the call. This is not all the time but more than half of the time.What is handleing the t...