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I am using UCCX enhanced v. 9.02 and need to create a script that will check for logged in agents based on shift changes. So I would need to look at seconds for the start and or end times. The Time of Day will not allow me to adjust the minutes or ...
I have scheduled backups running in DRS however, I have questions about backing up the server as a whole. 1. Does cisco recommend backing up the server that CER is running on?2. If so does cisco have a supported solution for backing up the server (li...
People call into the system and reach the auto attendant and are prompted to enter the extension at any time. When they enter in the extension the system drops the call. This is not all the time but more than half of the time.What is handleing the t...
Hi Aspirustelehealth,You should check the requirements for the G2. I believe you will need to be on TMS 14.x but I would also check the version capatibility of TC and CUCM.Good Luck,Tina
Nice.. that is good to know. The initial question was born from the posts. It raises the question what exactly does the DRS backup capture? Does it get configuration changes to the OS such as any changes that had been made to the ip table and so o...
I have seen in several different posts where people say to back up the entire server but I could not find on the cisco site, outside of the discussions, where they supported or promoted the idea. In general one of the reasons you back up an entire s...
Hi Bill,You are correct you need to add Logged_in_Agents as a variable with an initial value of 0 for the initial creation of the variable. And I appologize I used the wrong symbol, you should check for a greater than wich would indicate agents are ...
Hi Bill,Try using:Use the Get Reporting StatisticProperties:Report Object: CSQField: Logged-In ResourcesRow Identifier: CSQResult Statistic:Logged_in_AgentsThen use an IF-THEN statement If(Logged_in_Agents <0)True Play PromptGood Luck!
