About srikrama

srikrama · 06-24-2015

Hi Team, I am looking for good document or guide which has good comparsion chart/documents which tells about the cisco contact center desktops related toCisco Finesse,CTIOS,CAD.I am looking for features/bandwidth,merits/demerits comparsion in all the...

srikrama · 01-26-2015

Introduction Domain name change in UCCX serverProblemAfter domain name change in UCCX 10.x servers DB replication Broken for node 2 from appadmin.Node 1 is ok as shown as connected in UCCX Serviceablity page.After Domain name change replication brok...

srikrama · 12-10-2014

Problem: UCCX realtime reports not being displayed in walboard UCCX version = 8.5 From UCCX MIVR logs we see below messages431771: Dec 01 23:11:28.858 PST %MIVR-ICD_RTDM-3-WRITER_EXCEPTION:An exception has been caught by Real-time Snapshot data write...

srikrama · 11-19-2014

In Cisco Finesse admin page when we add 25 reason code all works fine.Cisco UCCE version 9.0.1.0Cisco Finesse Version 10.5.1.10000-310.5(1) Issue:When 26th reason code is added there is a gap/Space is created for the same. Solution:Currently there ...

srikrama · 01-25-2015

Hi Kasper,This seems to be defect.Kindly check this defecthttps://tools.cisco.com/bugsearch/bug/CSCuq26061Workaround is to create common device configuration with ipv4 only and apply to cti port RegardsSrikanth

srikrama · 11-19-2014

Hi Mukesh, This is marked as a bug from cisco sidehttp://cdetsweb-prd.cisco.com/apps/dumpcr?identifier=CSCuc89268&parentprogram=QDDTSWhich version of SocialMiner you are using. It is fixed in 10.0(1)RegardsSrikanth

srikrama · 10-14-2014

Hi Roy,Please follow the steps 1. Navigates to path Cisco\CVP\conf\icm.properties 2. Search for ICM.icmPCSUseCachedCallContext, this value must be set to TRUE to preserve Call Context Caching for PCS. 3. If it is set as false change it to True ...

srikrama · 05-15-2006

Hi,Pls refer the following mail for the outbound option with IPCC Express._________________Jesús,I was reviewing backdated mailing list emails and picked up on a recurring theme. Outbound dialing that integrates directly with IPCC Express seems to c...

srikrama · 05-11-2006

Hi,You may be hitting the following DDTSCSCsd70895...RegardsSrikanth

Member Since	‎12-19-2005 04:55 AM
Date Last Visited	‎02-07-2021 08:50 PM
Posts	52
Total Helpful Votes Received	66

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Cisco Finesse,CTIOS,CAD Comparision

After domain name change in UCCX 10.x servers DB replication Broken

UCCX realtime reports not being displayed in walboard

Cisco Finesse admin page gap/space created after adding 26th Reason Code

Hi Kasper,This seems to be

Hi Mukesh, This is marked as

Hi Roy,Please follow the

Re: IPCC Express and predictive dialers

Re: IPCC Express 4.0.3 HA, Primary Invalid node, but works?