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Hi Team, I am looking for good document or guide which has good comparsion chart/documents which tells about the cisco contact center desktops related toCisco Finesse,CTIOS,CAD.I am looking for features/bandwidth,merits/demerits comparsion in all the...
Introduction Domain name change in UCCX serverProblemAfter domain name change in UCCX 10.x servers DB replication Broken for node 2 from appadmin.Node 1 is ok as shown as connected in UCCX Serviceablity page.After Domain name change replication brok...
Problem: UCCX realtime reports not being displayed in walboard UCCX version = 8.5 From UCCX MIVR logs we see below messages431771: Dec 01 23:11:28.858 PST %MIVR-ICD_RTDM-3-WRITER_EXCEPTION:An exception has been caught by Real-time Snapshot data write...
In Cisco Finesse admin page when we add 25 reason code all works fine.Cisco UCCE version 9.0.1.0Cisco Finesse Version 10.5.1.10000-310.5(1) Issue:When 26th reason code is added there is a gap/Space is created for the same. Solution:Currently there ...
Hi Kasper,This seems to be defect.Kindly check this defecthttps://tools.cisco.com/bugsearch/bug/CSCuq26061Workaround is to create common device configuration with ipv4 only and apply to cti port RegardsSrikanth
Hi Mukesh, This is marked as a bug from cisco sidehttp://cdetsweb-prd.cisco.com/apps/dumpcr?identifier=CSCuc89268&parentprogram=QDDTSWhich version of SocialMiner you are using. It is fixed in 10.0(1)RegardsSrikanth
Hi Roy,Please follow the steps 1. Navigates to path Cisco\CVP\conf\icm.properties 2. Search for ICM.icmPCSUseCachedCallContext, this value must be set to TRUE to preserve Call Context Caching for PCS. 3. If it is set as false change it to True ...
Hi,Pls refer the following mail for the outbound option with IPCC Express._________________Jesús,I was reviewing backdated mailing list emails and picked up on a recurring theme. Outbound dialing that integrates directly with IPCC Express seems to c...
