We do a call logger that can support unlimited sites. We always recommend you download the free trial and have a play to see if it suits your needs. It has AXL sync and we provide free help configuring and setting up so fairly straightforward. http://www.tri-line.com/cisco/ ... View more

We do a call logger that can support unlimited sites. We always recommend you download the free trial and have a play to see if it suits your needs. It has AXL sync and we provide free help configuring and setting up so fairly straightforward. http://www.tri-line.com/cisco/ ... View more

We do a call logger that can support unlimited sites. We always recommend you download the free trial and have a play to see if it suits your needs. It has AXL sync and we provide free help configuring and setting up so fairly straightforward.  http://www.tri-line.com/cisco/ ... View more

Hi April, As Gordon pointed out the UCM has very limited reporting functionality.  An alternative call accounting package you might want to try is TIM Enterprise.  This will log all the abandoned calls and allow you to either report on them, show them on a wall board, or email the user/manager that an abandoned call happened and what parties were involved. If you want more information take a look at the microsite: http://www.tri-line.com/cisco/ Best regards, Andy ... View more

James Thomas wrote: Maybe I am missing something but can't you go to route plan report and search for unassigned DN and that will give you a list of extension that are not active. Jim Jim, That will show dead DNs but will not really show you phones that are sitting on some random desk that no one has used in six months (would possibly show as registered too). If you can see a list of extensions/devices on the system and then correlate that information with the call statistics for a period of time you can see which phones have truely become "dead". Best regards, Andy ... View more

Hi Hunt, Sure, you can email me using afrancis@tri-line.com and I can answer any questions you have. Also might be worth downloading our software and taking a look.  We have a 14 day free trial so we can get it on your system and see it live. Best regards, Andy ... View more

Hi Hunt, I haven't seen any way of doing this either on the UCM itself easily, as Java said.  If you are interested in a 3rd party solution we have a report in our product that will allow you to get a list of unused devices based on reporting criteria such as date/time, department etc. If you are interested you can find out more about it here: http://www.tri-line.com/cisco/ If you have any questions let me know. Best regards, Andy ... View more

Hi Eric, The information you are seeing in the CDR/Cisco reports is always like this with queue extensions/shared lines using their number fields. There are ways around it using 3rd party reporting tools to show the correct number. We produce a product that uses AXL integration to overcome this problem.  More information about our product, and it's integration with Cisco products is available here: http://www.tri-line.com/cisco/ Best regards, Andy ... View more

Hi Graeme, I admit that a lot of people believe logging CDR's is overkill. However as this is an off-the-shelf solution it can work out a lot cheaper in terms of both cost and time than a self-build solution. Prices from £1250 for up to 100 users but as its pretty much plug-and-play you waste no time with config etc. You can give them a free demo as proof of concept if you like. That way the solution should prove itself! Alternatively get a free copy for in-house and test before recommending :-S More information is available here: http://www.tri-line.com/cisco/ @Andy: You can collect RADIUS accounting from a UCME, but not via the CCA.  There are several IOS commands you need to issue to set it up.  We use the RADIUS output for our product, using a RADIUS server built into the system to save setup time.  Cisco have an article about setting up RADIUS accounting available here: http://www.cisco.com/en/US/docs/ios/voice/cdr/developer/guide/cdradius.html Best regards, Andy ... View more

Hi 6rmisior, Have you checked in the service parameters to make sure the following bits are set to false?: Show Line Group Member DN in finalCalledPartyNumber CDR Field Show Line Group Member Non Masked DN in finalCalledPartyNumber CDR Field The way the finalCalledPartyNumber number comes out in the CDR is a nightmare at the best of times anyway! If it still doesn't come out as you expect it sounds like it could be the 7800 is a shared line?  The same problem happens when we collect the data in our product, and it has to be corrected using other methods.  The same thing happens with transfers too. Best regards, Andy ... View more

Hi there, We have an off the shelf product that will allow you to send an auto e-mail with missed call notification, allow you to run reports on missed calls and set stats alarms to be generated when specific criteria are met e.g. specific number of missed calls, duration, etc. You will be also be able to send the e-mail notification to individual users for their own missed calls or alternatively to any designated e-mail or group e-mail for missed calls to any group, team, department or site. You can download a free trial if you'd like to see it working (proof of the pudding and all that!!) Before you ask, yes it is IVT tested and accredited! If you want more information, take a look here: http://www.tri-line.com/cisco/ Best regards, Andy ... View more