We have the conferencing setup so that the conference only ends when Onnet agents leave the conference. For some reason an agent conferences in a supervisor and then leaves the call which then drops the customer. It is not with every call. DSP res...
There are three parts of the Agent Desktop that are staying inactive they are. call and agent state log viewing. agent statistics viewing, and recording. This results in a partial service state on the agent. He can still recieve calls and what no...
superisor has failed to start voice monitor on device verify that the sound card in the pc is working properly. This was from a laptop running windows xp trying to silent monitor a user. Is this just a matter of having the customer upgrade the soun...
I found that in there and it was set correctly to not drop onnet people. We defaulted it back to never drop the conference and made a change to the routing client in ICM. problem fixed.
So I think this has to do with CVP warm transfers. The script has network transfer set to 0 and a send to vru node in it. This is clearly a signalling problem. Probably going to have to start a TAC case.
