Brian Palmer
Level 1
Level 1
Member since ‎02-12-2013

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  • 6 Posts
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We have the conferencing setup so that the conference only ends when Onnet agents leave the conference.  For some reason an agent conferences in a supervisor and then leaves the call which then drops the customer.  It is not with every call.  DSP res...
There are three parts of the Agent Desktop that are staying inactive they are.  call and agent state log viewing.  agent statistics viewing, and recording.  This results in a partial service state on the agent.  He can still recieve calls and what no...
superisor has failed to start voice monitor on device verify that the sound card in the pc is working properly.  This was from a laptop running windows xp trying to silent monitor a user.  Is this just a matter of having the customer upgrade the soun...
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Member Since ‎02-12-2013 10:57 AM
Date Last Visited ‎08-18-2017 06:35 PM
Posts 6