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Sydney Fisher
Member since
04-27-2012
Cisco Employee
Created by
Sydney Fisher
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
06-13-2019
08:56 AM
06-13-2019
08:56 AM
Yes, the login password was changed on June 12. There is an updated Demo script available with the new login.
Here's the link to the Demo script: https://www.cisco.com/c/dam/en/us/support/docs/services/sntc/sntc-demo-script-for-partner-use.pdf
... View more
Created by
Sydney Fisher
in Smart Services Documents
in Smart Services Documents
06-03-2019
05:28 PM
06-03-2019
05:28 PM
There's a new version of software that addresses a potential collector vulnerabilty. Read the attachment to get all the details.
... View more
Labels:
Created by
Sydney Fisher
in Smart Services Documents
in Smart Services Documents
06-03-2019
05:25 PM
06-03-2019
05:25 PM
There's a new version of software that addresses a potential collector vulnerability. Read the attachment to get all the details.
... View more
Labels:
Created by
Sydney Fisher
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
05-21-2019
09:16 AM
05-21-2019
09:16 AM
We're targeting sometime during the week of May 27th, 2019 for the updated CSPC version.
... View more
Created by
Sydney Fisher
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
05-20-2019
10:28 AM
05-20-2019
10:28 AM
The CSPC download has been temporarily disabled do to an known issue. Please refer to this document for details.
... View more
05-20-2019
09:17 AM
You may need to update your CSPC root password. Read the attachment for details.
... View more
Labels:
Created by
Sydney Fisher
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
05-03-2019
09:53 AM
05-03-2019
09:53 AM
Not a one page doc, but here are a few slides that may be useful.
... View more
Created by
Sydney Fisher
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
05-03-2019
08:48 AM
05-03-2019
08:48 AM
Doug,
The main difference between the SNTC portal and Prime is their intended main functions. Prime is a network management product. SNTC is a support service. The SNTC portal main value is the installed base, contract status and alert information it provides about the devices on the customer's network. It does not provide network management features. SNTC also includes foundational device level TAC support, RMA options, OS upgrades, and access to Cisco's knowledge base that Prime doesn't provide. Customers use both for different purposes.
... View more
Created by
Sydney Fisher
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
04-26-2019
08:43 AM
04-26-2019
08:43 AM
You'll find the CSPC Release Notes here: https://www.cisco.com/c/en/us/support/cloud-systems-management/common-services-platform-collector-cspc/products-release-notes-list.html
... View more
Created by
Sydney Fisher
in Smart Net Total Care Blogs
in Smart Net Total Care Blogs
02-20-2019
10:36 AM
02-20-2019
10:36 AM
Smart Net Total Care Comprehensive View will be Removed
Due to changes in architecture, the ability to set report preferences to “comprehensive view” will no longer be available in the Smart Net Total Care portal after April 5, 2019.
In the April 2019 maintenance release, the Report Preferences option will be removed, and your current and all future reports will automatically reflect only those devices collected in what is currently known as the “latest view”. This change will also apply to the Services APIs. API data will provide information from the latest upload.
In preparation for this change, if you are an active user of this feature we recommend that you create a comprehensive view of the Custom Inventory report. Set the preference in Application Settings under “Report Preferences”. In the Custom Inventory report, be sure to include the “Collection Date” field and print a copy of the report. This will give you an historic reference for your future data needs.
We apologize for any inconvenience this may cause you.
... View more
Created by
Sydney Fisher
in Smart Net Total Care Blogs
in Smart Net Total Care Blogs
10-19-2018
10:32 AM
10-19-2018
10:32 AM
Announcing Cisco Services API Availability!
The Smart Net Total Care Services APIs are now available to all customers and partners. The Customer, Alerts, and Inventory APIs are now in our production environment for you to use.
What’s available for you
We’ve put together a “Welcome Toolkit” of documentation that contains all the information you need to get registered to access the APIs and use them. The kit contents include:
Role assignment process document which explains the steps your customer delegated administrator needs to take to grant you access to the APIs that provide access to their specific information
API videos are videos that show you, step-by-step, how to register and access the APIs
Entity Relationship diagram which explains how the API data is organized, how to retrieve customer information, and how to get and correlate device level and alert data
Data Mapping document which explains how each API corresponds to information fields in the Smart Net Total Care portal reports
API User Guide contains the details of the fields and parameters in the APIs
We encourage you to start using the APIs to integrate your portal information directly into your business systems.
Questions?
If you have questions, please post them in the Smart Net Total Care community .
Cisco Services Support Team
... View more
Created by
Sydney Fisher
in Smart Net Total Care Blogs
in Smart Net Total Care Blogs
11-06-2017
01:53 PM
11-06-2017
01:53 PM
Read this document if you have questions about the Smart Net Total Care 4.0 portal release. If you have additional questions, please ask them in the community.
... View more
Labels:
Created by
Sydney Fisher
in Smart Net Total Care Blogs
in Smart Net Total Care Blogs
10-20-2017
11:02 AM
10-20-2017
11:02 AM
Read the attachment below to get all the details about the SNTC 4.0 Portal Release.
If you have additional questions, please post them in the community.
... View more
Labels:
10-20-2017
10:51 AM
Read this document if you have questions about the Smart Net Total Care 4.0 portal release. If you have additional questions, please ask them in the community.
... View more
Labels:
Created by
Sydney Fisher
in Smart Net Total Care Portal and Collector Discussions
06-13-2019 08:56 AM
06-13-2019 08:56 AM
Yes, the login password was changed on June 12. There is an updated Demo
script available with the n...
Created by
Sydney Fisher
in Smart Services Documents
06-03-2019 05:28 PM
06-03-2019 05:28 PM
There's a new version of software that addresses a potential collector
vulnerabilty. Read the attach...
Created by
Sydney Fisher
in Smart Services Documents
06-03-2019 05:25 PM
06-03-2019 05:25 PM
There's a new version of software that addresses a potential collector
vulnerability. Read the attac...
Created by
Sydney Fisher
in Smart Net Total Care Portal and Collector Discussions
05-21-2019 09:16 AM
05-21-2019 09:16 AM
We're targeting sometime during the week of May 27th, 2019 for the
updated CSPC version.
Created by
Sydney Fisher
in Smart Net Total Care Portal and Collector Discussions
05-20-2019 10:28 AM
05-20-2019 10:28 AM
The CSPC download has been temporarily disabled do to an known issue.
Please refer to this document ...
05-20-2019 09:17 AM
You may need to update your CSPC root password. Read the attachment for
details.
Created by
Sydney Fisher
in Smart Net Total Care Portal and Collector Discussions
05-03-2019 09:53 AM
05-03-2019 09:53 AM
Not a one page doc, but here are a few slides that may be useful.
Created by
Sydney Fisher
in Smart Net Total Care Portal and Collector Discussions
05-03-2019 08:48 AM
05-03-2019 08:48 AM
Doug, The main difference between the SNTC portal and Prime is their
intended main functions. Prime ...
Created by
Sydney Fisher
in Smart Net Total Care Portal and Collector Discussions
04-26-2019 08:43 AM
04-26-2019 08:43 AM
You'll find the CSPC Release Notes here:
https://www.cisco.com/c/en/us/support/cloud-systems-managem...
Created by
Sydney Fisher
in Smart Net Total Care Blogs
02-20-2019 10:36 AM
02-20-2019 10:36 AM
Smart Net Total Care Comprehensive View will be Removed Due to changes
in architecture, the ability ...
Created by
Sydney Fisher
in Smart Net Total Care Blogs
10-19-2018 10:32 AM
10-19-2018 10:32 AM
Announcing Cisco Services API Availability! The Smart Net Total Care
Services APIs are now available...
Created by
Sydney Fisher
in Smart Net Total Care Blogs
11-06-2017 01:53 PM
11-06-2017 01:53 PM
Read this document if you have questions about the Smart Net Total Care
4.0 portal release. If you h...
Created by
Sydney Fisher
in Smart Net Total Care Blogs
10-20-2017 11:02 AM
10-20-2017 11:02 AM
Read the attachment below to get all the details about the SNTC 4.0
Portal Release. If you have addi...
Public Statistics
| Date Registered | 04-27-2012 09:20 AM |
| Date Last Visited | 07-17-2019 04:27 PM |
| Total Messages Posted | 43 |
| Total Helpful Votes Received | 38 |
Helpful Votes From
