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Sydney Fisher
Member since
04-27-2012
Cisco Employee
Created by
Sydney Fisher
in Smart Net Total Care Blogs
in Smart Net Total Care Blogs
02-20-2019
10:36 AM
02-20-2019
10:36 AM
Smart Net Total Care Comprehensive View will be Removed
Due to changes in architecture, the ability to set report preferences to “comprehensive view” will no longer be available in the Smart Net Total Care portal after April 5, 2019.
In the April 2019 maintenance release, the Report Preferences option will be removed, and your current and all future reports will automatically reflect only those devices collected in what is currently known as the “latest view”. This change will also apply to the Services APIs. API data will provide information from the latest upload.
In preparation for this change, if you are an active user of this feature we recommend that you create a comprehensive view of the Custom Inventory report. Set the preference in Application Settings under “Report Preferences”. In the Custom Inventory report, be sure to include the “Collection Date” field and print a copy of the report. This will give you an historic reference for your future data needs.
We apologize for any inconvenience this may cause you.
... View more
Created by
Sydney Fisher
in Smart Net Total Care Blogs
in Smart Net Total Care Blogs
10-19-2018
10:32 AM
10-19-2018
10:32 AM
Announcing Cisco Services API Availability!
The Smart Net Total Care Services APIs are now available to all customers and partners. The Customer, Alerts, and Inventory APIs are now in our production environment for you to use.
What’s available for you
We’ve put together a “Welcome Toolkit” of documentation that contains all the information you need to get registered to access the APIs and use them. The kit contents include:
Role assignment process document which explains the steps your customer delegated administrator needs to take to grant you access to the APIs that provide access to their specific information
API videos are videos that show you, step-by-step, how to register and access the APIs
Entity Relationship diagram which explains how the API data is organized, how to retrieve customer information, and how to get and correlate device level and alert data
Data Mapping document which explains how each API corresponds to information fields in the Smart Net Total Care portal reports
API User Guide contains the details of the fields and parameters in the APIs
We encourage you to start using the APIs to integrate your portal information directly into your business systems.
Questions?
If you have questions, please post them in the Smart Net Total Care community .
Cisco Services Support Team
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Created by
Sydney Fisher
in Smart Net Total Care Blogs
in Smart Net Total Care Blogs
11-06-2017
01:53 PM
11-06-2017
01:53 PM
Read this document if you have questions about the Smart Net Total Care 4.0 portal release. If you have additional questions, please ask them in the community.
... View more
Labels:
Created by
Sydney Fisher
in Smart Net Total Care Blogs
in Smart Net Total Care Blogs
10-20-2017
11:02 AM
10-20-2017
11:02 AM
Read the attachment below to get all the details about the SNTC 4.0 Portal Release.
If you have additional questions, please post them in the community.
... View more
Labels:
10-20-2017
10:51 AM
Read this document if you have questions about the Smart Net Total Care 4.0 portal release. If you have additional questions, please ask them in the community.
... View more
Labels:
Created by
Sydney Fisher
in Smart Net Total Care Blogs
in Smart Net Total Care Blogs
10-17-2017
02:25 PM
10-17-2017
02:25 PM
This document is for the Smart Net Total Care (SNTC) portal administrator for any company who is using the CSV (comma-separated value) file import function on the SNTC portal, or who uses the “Collector File Import” option to upload a transport file. If you want this imported inventory information to be available in the SNTC 4.0 portal you must follow the steps in the attached document.
Click on the attachment below to view the process document.
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Created by
Sydney Fisher
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
11-11-2016
11:19 AM
11-11-2016
11:19 AM
Last Date of Support (LDoS) dates are rounded up to the last day of the month in portal reports. This is to reflect the Cisco policy of supporting customers until the end of the month in which their contract ends.
... View more
Created by
Sydney Fisher
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
10-26-2016
11:43 AM
10-26-2016
11:43 AM
Will the IP V6 Assessment analysis report work for CSV imported devices?
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Labels:
Created by
Sydney Fisher
in Smart Net Total Care Videos
in Smart Net Total Care Videos
10-03-2016
09:43 AM
10-03-2016
09:43 AM
Labels:
Created by
Sydney Fisher
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
09-14-2016
12:18 PM
09-14-2016
12:18 PM
: Does the Smart Net Total Care portal support displaying a device’s configuration data submitted by the SolarWinds collector?
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Labels:
Created by
Sydney Fisher
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
02-12-2016
04:45 PM
02-12-2016
04:45 PM
Thank you for reviewing the collection information we posted. And thanks for pointing out an error we made in the chart. Smart Net Total Care doesn't currently have a Device Diagnostics Readiness report as you noticed. As you guessed, all the other rows of information are accurate and apply to both Netformx and SolarWinds.
We'll be updating the document shortly.
-Syd
... View more
01-05-2016
09:16 AM
Roy,
There are several more detailed "How to" videos about user setting up user access to the portal. Here are the links:
Delegated Admin Overview:
http://www.cisco.com/E-Learning/bulk/subscribed/SNTC_vods_EN/Delegated_Administration_Overview.mp4
User/Company Association:
http://www.cisco.com/E-Learning/bulk/subscribed/SNTC_vods_EN/User_Company_Association.mp4
Assigning Roles:
http://www.cisco.com/E-Learning/bulk/subscribed/SNTC_vods_EN/Assign_Role.mp4
I hope these help.
-Syd
... View more
Created by
Sydney Fisher
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
11-13-2015
11:46 AM
11-13-2015
11:46 AM
There is a PSS PID checker
(https://supportforums.cisco.com/document/12250431/pss-pid-check-tool) .
This link is to the Partner Support Service Documentation Library right next to the Device list you are referring to and contains the same information in a spreadsheet form.
-Syd
... View more
Created by
Sydney Fisher
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
11-11-2015
04:36 PM
11-11-2015
04:36 PM
Chinh,
Partner Support Service and Smart Net Total Care Service, while similar in the kind of device analysis they provide, are not identical. The two supported device lists are different and reflect the differences in the analysis engines for each service.
-Syd
... View more
Created by
Sydney Fisher
in Smart Net Total Care Portal and Collector Discussions
in Smart Net Total Care Portal and Collector Discussions
11-11-2015
04:31 PM
11-11-2015
04:31 PM
Chinh,
The document you are referring to provides information for devices that are supported by the Cisco Partner Support Service (not Smart Net Total Care). Are you sure you are looking for the owner of that document?
-Syd
... View more
Created by
Sydney Fisher
in Smart Net Total Care Blogs
02-20-2019 10:36 AM
02-20-2019 10:36 AM
Smart Net Total Care Comprehensive View will be Removed Due to changes
in architecture, the ability ...
Created by
Sydney Fisher
in Smart Net Total Care Blogs
10-19-2018 10:32 AM
10-19-2018 10:32 AM
Announcing Cisco Services API Availability! The Smart Net Total Care
Services APIs are now available...
Created by
Sydney Fisher
in Smart Net Total Care Blogs
11-06-2017 01:53 PM
11-06-2017 01:53 PM
Read this document if you have questions about the Smart Net Total Care
4.0 portal release. If you h...
Created by
Sydney Fisher
in Smart Net Total Care Blogs
10-20-2017 11:02 AM
10-20-2017 11:02 AM
Read the attachment below to get all the details about the SNTC 4.0
Portal Release. If you have addi...
10-20-2017 10:51 AM
Read this document if you have questions about the Smart Net Total Care
4.0 portal release. If you h...
Created by
Sydney Fisher
in Smart Net Total Care Blogs
10-17-2017 02:25 PM
10-17-2017 02:25 PM
This document is for the Smart Net Total Care (SNTC) portal
administrator for any company who is usi...
Created by
Sydney Fisher
in Smart Net Total Care Portal and Collector Discussions
11-11-2016 11:19 AM
11-11-2016 11:19 AM
Last Date of Support (LDoS) dates are rounded up to the last day of the
month in portal reports. Thi...
Created by
Sydney Fisher
in Smart Net Total Care Portal and Collector Discussions
10-26-2016 11:43 AM
10-26-2016 11:43 AM
Will the IP V6 Assessment analysis report work for CSV imported devices?
Created by
Sydney Fisher
in Smart Net Total Care Videos
10-03-2016 09:43 AM
10-03-2016 09:43 AM
LITHIUM.OoyalaPlayer.addVideo('https:\/\/player.ooyala.com\/static\/v4\/production\/',
'lia-vid-5hdD...
Created by
Sydney Fisher
in Smart Net Total Care Portal and Collector Discussions
09-14-2016 12:18 PM
09-14-2016 12:18 PM
: Does the Smart Net Total Care portal support displaying a device’s
configuration data submitted by...
Created by
Sydney Fisher
in Smart Net Total Care Portal and Collector Discussions
02-12-2016 04:45 PM
02-12-2016 04:45 PM
Thank you for reviewing the collection information we posted. And thanks
for pointing out an error w...
01-05-2016 09:16 AM
Roy, There are several more detailed "How to" videos about user setting
up user access to the portal...
Created by
Sydney Fisher
in Smart Net Total Care Portal and Collector Discussions
11-13-2015 11:46 AM
11-13-2015 11:46 AM
There is a PSS PID checker
(https://supportforums.cisco.com/document/12250431/pss-pid-check-tool) .
...
Created by
Sydney Fisher
in Smart Net Total Care Portal and Collector Discussions
11-11-2015 04:36 PM
11-11-2015 04:36 PM
Chinh, Partner Support Service and Smart Net Total Care Service, while
similar in the kind of device...
Created by
Sydney Fisher
in Smart Net Total Care Portal and Collector Discussions
11-11-2015 04:31 PM
11-11-2015 04:31 PM
Chinh, The document you are referring to provides information for
devices that are supported by the ...
Public Statistics
| Date Registered | 04-27-2012 09:20 AM |
| Date Last Visited | 03-25-2019 10:29 AM |
| Total Messages Posted | 29 |
| Total Helpful Votes Received | 13 |
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