Database Upgrade Will Affect CSPC Uploads March 6 and 7, 2020 Cisco will be performing standard updates to their database systems during the weekend. CSPC uploads will be affected during a period from: March 6, 2020 06:30pm PST to March 7, 2020 06:3...

The 2.7.4.7 and 2.8.1.4 versions of the CSPC software that were released on June 4th, 2019 had a critical issue that has since been addressed. Cisco has re-issued corrected versions of these two patches as of November 12, 2019.   Impact: You are imp...

Update: November 13, 2019 THE CSPC ISSUE DESCRIBED BELOW HAS BEEN RESOLVED. Refer to CSCvr54360 for more details.     Background: Earlier this month updates were made to the Cisco systems that support the Smart Net Total Care service. Most of the imp...

This document provides details about the issue and resolution.