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I have a customer with a SMARTnet contract that started on April 4, 2021 and isn't showing up accurately in the SNTC portal. The CSPC Collector uploaded on April 11, 2021. I will provide customer name along with screen shots in a private message. Th...
Hello, I have a customer that has devices showing up in the SNTC portal as uncovered that have active SMARTnet support. I will provide confidential information in a private message. Thanks in advance for your help! Doug Hudson
I have a customer that has their serial numbers for their Cisco TelePresence SX10 & SX80 showing up as invalid serials in the SNTC portal. The customer logged into each device and confirmed the correct serial numbers. I have screen shots that I will ...
Hello, I have a customer that has active SMARTnet on devices that are showing as uncovered in the SNTC portal. I will provide details in a private message. Thanks in advance,Doug
I'm wanting to assist with cleaning up their Installed-at-Site IDs. I went to the inventory by sites report in the portal and noticed that there were multiple site IDs for the same site. It's my understanding that a new site ID is generated if there ...
Hey Sydney, Thank for you for your response and this is very helpful. Is there a one pager that shows SNTC portal and CIsco Prime side by side and identify the gaps that each tool fills to show how powerful using both of these install base management...
