test comment.  please ignore ... View more

Bas, You only need to apply the ciscocm.ibm-diskex-1.0.cop.sgn once per affected server before applying the HDD FW update.  You do NOT need to reapply the ciscocm.ibm-diskex-1.0.cop.sgn after any application SUs or upgrades. Shane ... View more

What we have to do? We already applied the first FW upgrade 3b05 on several servers 7816/25 I4, does that mean that we have to reapply both new patches? Is it mandatory to upgrade in 3b06 even if we are already in 3b05? Thank you to clean this document up because we are lost now. Best regards, Yorick Petey Yorick, Thanks for the feedback regarding the doc.  I will update the doc later today. To answer your questions.  Yes, even though you have already applied 3b05 on your 7816/25 I4 servers, you should also run BOTH patches mentioned in the "Current Status" section in the order described. ... View more

networkdefence, Please send an email to ibm-fs-failure@cisco.com indicating your TAC SR number. ... View more

I did the upgrade for the brand new IBM HDDs with 02.03B05 to 02.03B06. You can only see the long name of firmwareversion with that "Cisco-HDD-FWUpdate-3.0.1-I.ISO ". With DSA 3.20 I could only see 02.0 Correct, on the MCS-7816-I4 servers, the DSA will not show the full HD FW version.  It will only show the first 4 digits of the FW version (ex 02.0).  But when you run "Cisco-HDD-FWUpdate-3.0.1-I.ISO " it will show the current "full" version (ex 02.03B04) and the version which will be applied during the upgrade (02.03B06). ... View more

Cam, If the cop.sgn install fails again, collect the "Event Viewer-System Log" and "Install and Upgrade Logs" via RTMT covering the time of the installation and upload them to your TAC SR.  Then send an email to ibm-fs-failure@cisco.com indicating such. It worked flawlessly this time.  I've rebooted the server and will now watch and see.  I should know within 8 days max if it solves my issue since it seemed to crash every 5 to 7 days.  Again, thanks for the help. Cam,  thanks for the update! ... View more

Shane, Well after upgrading the HD firmware I then installed 6.1.3 and then upgraded this to 6.1.4.  At the final part where it asks you for any configuration via an xml file I click on continue and it does nothing! I have tried this twice and at both times at gets stuck.  I have also been advised by IBM because of the issue with the DSA to install disk controller firmware as this could be the problem, however when I try to run this via http://www-947.ibm.com/support/entry/portal/docdisplay?lndocid=TOOL-BOMC and create a boot iso this also fails! I'm going to try once again to install 6.1.3 and then upgrade via the gui but i'm not confident this will make a difference at all!! networkdefence, On an MCS-7816-I4 in the lab I just now performed the following steps with success: 1. Ran ciscocm.ibm-diskex-1.0.cop.sgn (took ~40min) 2. Booted from a Cisco-HDD-FWUpdate-3.0.1-I.ISO CD which indicated that the current HDD firmware was 02.03B02 3. Proceeded to install the new 02.03B06 HDD firmware successfully with the  Cisco-HDD-FWUpdate-3.0.1-I.ISO CD. 4. Ejected the  Cisco-HDD-FWUpdate-3.0.1-I.ISO CD and replaced it with a Standalone DSA 3.0.2 CD.  Then selected the option to reboot the server. 5. The server booted via the DSA 3.0.2 CD and I was able to execute the "Hard Drive: Self Test" on "/dev/sda" as per step 1c documented in this article.  And the test completed successfully. If you are still having issues after you current efforts, then please give these 5 steps a try.  And if the server still exhibits problems, please update your TAC SR accordingly.  Also ensure that all of the information requested in this doc has been uploaded to your TAC SR and send your SR number to ibm-fs-failure@cisco.com ... View more

At the end of the day, I will get new HDDs from IBM in case of the "CSCti52867 - IBM 7816-I4 and 782x-I4 READONLY file system". I could really believe that there is an old firmware inside... So, do you recommend that I install the new firmware before I begin the full installation? The old HDD of MCS6816-I4 has firmware 02.0, I don't know which will have the new one. An upgrade from 02.0 to "Cisco-HDD-FWUpdate-3.0.1-I.ISO " is possible and no problem? I will do the upgrade/installation process tomorrow, so it would be nice to know the way till then... (I have to travel thourgh half of Germany for that, so it have to be successful) Marcus,  the new/replacement HDD that you receive from IBM will NOT be running the new firmware version 3B06 which is the fix for this issue.  Also note that revision "02.0" is NOT the full firmware version.  The full firmware version (ex. 02.03B0X) will be displayed once you have booted the server with the "Cisco-HDD-FWUpdate-3.0.1-I.ISO ".  And the installation of this patch file will update the FW to 02.03B06. Yes, you can install "Cisco-HDD-FWUpdate-3.0.1-I.ISO " before installing the Cisco UC application on this server. ... View more

There have been no reports of server models affected by this issue (MCS-7816-I4, or MCS-782X-I4) experiencing this issue when running Windows based operating systems. ... View more

Cam, If the cop.sgn install fails again, collect the "Event Viewer-System Log" and "Install and Upgrade Logs" via RTMT covering the time of the installation and upload them to your TAC SR.  Then send an email to ibm-fs-failure@cisco.com indicating such. ... View more

Yes, you should install both ciscocm.ibm-diskex-1.0.cop.sgn & Cisco-HDD-FWUpdate-3.0.1-I.ISO.  After running both utilities try running the DSA again.  Is this MCS-7816-I4?  Please ensure that all of the information requested in this doc has been uploaded to your TAC SR and send your SR number to ibm-fs-failure@cisco.com ... View more

Cam, Please try step 2a (boot from CUCM recovery CD to run filesytem check). Boot from the CUCM recovery disk and select option f to check the filesystem.    If you do not have a recovery disk you may download the ISO from the Software Center on cisco.com. You should always download the latest version of the recovery disk regardless of the CUCM version running on the server. If no errors reported, then reboot server and from AdminCLI run "show hardware".  Confirm that the "Status of volume" is "Okay".  If the status of the volume is in resycing state, then wait until the status transitions to "Okay".  Then run ciscocm.ibm-diskex-1.0.cop.sgn again. ... View more

Cam, Thanks again for providing your 2GB USB key finding!  Step 1b has been updated with this recommendation.  I also sympathize with your frustration regarding this issue.  Please rest assured that this issue is top-of-mind and focus for many Cisco resources and suppliers who are working diligently to deliver a resolution for this problem. As a follow-on to the previous recommendation of applying the new HDD firmware bundled in Cisco-HDD-FWUpdate-3.0.1-I.ISO, you should ALSO apply the newly published ciscocm.ibm-diskex-1.0.cop.sgn . The Readme file ciscocm.ibm-diskex-1.0.cop.sgn-Readme.html includes installation instructions for the .cop.sgn. ... View more

Cam, Thanks for the update regarding the size of the USB key and the 2GB size limitation.  I'm glad that you were able to proceed. In regards to your question, WD2502ABYS-23B7A is the affected HDD Product ID and the readme file will be updated accordingly.  So you can proceed with the HDD update. ... View more

networkdefence, Cisco posted a new Cisco-HDD-FWUpdate-3.0.1-I.ISO yesterday November 15, 2010 which includes new HDD firmware that prevents the issue caused by "CSCti52867 - IBM 7816-I4 and 782x-I4 READONLY file system". Therefore, please upgrade your HDD FW using this new "Cisco Standalone HDD Firmware Update Version 3.0". The read-me for the "Cisco Standalone HDD Firmware Update Version 3.0" may downloaded here . After updating the firmware, please post your results. Which Cisco UC application will be installed on this server? ... View more