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Does UCCX actually handle the phone call, or does it drop it off to Call Manager when an agent takes the call? The reason I'm asking is because we're having complaints about queue calls dropping and Agent Desktop loosing connection and then reconnec...
We have a 2106 that was configured by a former employee. No one left in the company is qualified to configure it. The wireless guest access used to work fine. We'd configure a guest user account. They would connect to the guest wireless, open a w...
OK, that's what I thought. The others in IT think that UCCX handles all of it, but I told them that when an agent answers the call CUCM takes over. The dropped calls aren't UCCX's problem as much as it would be CUCM's problem, but the issue seems t...
