We have some users that when they delete their voicemails from Outlook, sending them to the deleted items folder and then emptying their deleted items folder, the messages do NOT delete from the Unity Connection server.  The only way to delete them i...

Scenario:During a scheduled DR test, an IP phone is registered to CM1.  Next, the DHCP server connectivity is lost just before connectivity to CM1 is lost.  The phone goes into temp fail, tries to register to CM2, but loses its IP address and are now...

I have a MOH file that was uploaded to a CUCM 7.1 server that contained spaces (wk_3 radio calls).  I have tried to delete the file from the "MOH Audio File Management" tab, but it will not delete.  No errors are reported.  Anybody have an idea how t...

After doing an upgrade to the Call Managers from 3.3 to 4.1, CallTrac is not getting CDR information. ODBC seems to be setup correctly (the accounts and string are correct and I can successfully do a test). I have checked the enterprise paramaters ...