Folks, I have been requested to build a script that if you press * during the main menu you can login and then have options to delete/record the emergency announcement, set forwarding numbers when specific main menu choices So for example: Emergency ...

I am using the Session ID info in Contact Center to set a search key value and I am wondering if The Session ID in CCX ever resets or will it just keep growing? If it does reset when does it reset? Every month, year?Thank You!