Quick CCX Question

[Matthew Heflin]

I am using the Session ID info in Contact Center to set a search key value and I am wondering if The Session ID in CCX ever resets or will it just keep growing? If it does reset when does it reset? Every month, year?

Thank You!                  

[Tanner Ezell]

The number should never reset.

Tanner Ezell
www.ctilogic.com

[Matthew Heflin]

Strange because my Session ID's are in the 50k range now and I know we have taken more calls than that since the system has been online 2 years ago. It had to have reset at some point.