Garry, Yes, we can do that.  Typically you want someone from the inside to start the bridge but you can force it to be always on and available wtih the "MeetMeUnlocked" feature of CCA. You can find more information here and here. Regards, Christopher ... View more

James, At the remote verify these settings listed below on the 525. 1 username 2 password 3 public IP address of UC500 gateway 4 enable alternate TFTP server 5 set alternate TFTP server to be 10.1.10.2 6 disable CDP and LLDP autodetect 7 set call control to be SCCP Regards, Christopher ... View more

Hello Fabrizio, This problem happens ussually when the workstation running CCA does not point to the UC500 as its default gateway.  We often just add a route ("c:\>route add 192.168.0.78 mask 255.255.255.0 192.168.10.1" for instance) on the workstation to correct the problem.  A UC540 ussually has this line in its running configuration file, "ip tftp source-interface Loopback0".  So another method that we do try is removing that command.  In a CCA compliant configuration the Loopback0 IP address is 10.1.10.2. Hope this helps, Christopher ... View more

Mark, You may port forward 443 to 443 on the UC500's wan  IP.   You could also forward a port other than, say 11443, to 443 on the   UC500.  You may connect either with CIPC and a computer that is VPN  connected or with a spa525G2 phone via SSL VPN.  If using a port other  than 443 you will have to specify it at the end of the spa525G2  connection target IP address (0.0.0.0:11443).  The SSL VPN tunnel should  be a full tunnel. Configure these options on a remote spa525G2: 1 username 2 password 3 public IP address of UC500 gateway 4 enable alternate TFTP server 5 set alternate TFTP server to be 10.1.10.2 6 disable CDP and LLDP autodetect 7 set call control to be SCCP I apologize but the 7900 series phone VPN is not currently supported on UC500. Hope this helps, Christopher ... View more

TM, Please email me your device serial number, configuration backup, topology diagram and log files so that I may create a case for you.  We will have to escalate this to the development team in order to get an answer.  We know the problem revolves around this SIOCDEVPRIVATE variable, but what is causing it is another matter. Thank you, Christopher ... View more

Colin, It seems you are in need of an in depth trouble shooting session with us where we can look at your running configuration file and run some debugs (debug voice ccapi inout, debug ccsip messages) while replicating the issue.  You would need to be with a company that is CLI certified as indicated by this policy.  Even then one might argue that you are using this system beyond its intended purpose ("The supported feature set will be limited to what is published in the Product Data Sheet and SBCS Feature Reference Guide.").  If I am understanding you correctly though it seems that you just need to modify the translation rule associated with the translation profile (PSTN_Outgoing_NightService) to resolve your caller ID issue.  The audio issue will require the debugs and maybe one or more packet captures. Hope this helps, Christopher ... View more

Tedy, The Data Sheet for your UC560 indicates that the VWIC2-1MFT-T1/E1 will work with your device.  The Data Sheet also indicates "Max of 2 T1/E1 ports on UC 560" in the description of the VWIC2-2MFT-T1/E12. Hope this helps, Christopher ... View more

Siriphan, My apologies but I no longer work on these products specifically.  This link is as close as I have come to something like what you are describing. Hope this helps, Christopher ... View more

Strictly speaking, yes, that would void warranty.  You should look into our Office Manager software for routine maintenence at cisco.com/go/officemanager ... View more

feature request: on floating extensions, the ability to add a "label" (CLI label command) so that users may use floating extensions in conjunction with monitor for statically assigned speed dials that would then be labeled effectively. ... View more

Hello, Can we get a logout timer in CCA? Thanks, Christopher ... View more