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Dear Experts, Could I ask what are the default reporting gadgets available in Cisco Agent Desktop and Cisco Supervisor Desktop in UCCE Finesse 11.5? (ie) What are the configurable (by Finesse Admin) gadgets for UCCE 11.5 for the agent and supervisor?...
Hello All, This is regarding the licenses and the No of devices supported. Please refer the below. If I have one UCL enhanced and I want to give a user the ability to use 1. Physical phone with extension mobility profile, 2. Jabber for PC(with desk p...
Dear Engineers,Could someone help me understand if there is a restriction to use the adhoc conferencing using Join softkey in certain phone models. The reason why I am asking is despite myself including those softkeys for specific condition like conn...
Dear Folks, Could someone help me if it is possible to purchase more UCL licenses than the physical phones or Is it possible to purchase UCL or CUWL licenses without purchasing the physical phones ? Thanks for your time. Cheers
Dear Folks, I am restricting few conf phones with Client Matter Codes... Why is the CMC is not consistent... With all the configs done... Route patter --> Client Matter Codes and the relevant CSS.... It works for the first time and stops working for ...
Dear Friends... The adhoc conference does work with the 6921s provided the conference is initiated from the 6921 phone using the conf button or sofkey... but to accept more than incoming 1 call and conference them on the 6921s is not working meaning ...
Hi Thanks for the response.Does that mean it restricts the End user to be associated with only one/dual/multiple devices in the controlled devices option. Or does it refer to the ability to control more than one desk phone in the Cisco Jabber simulta...
