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- About svictoryshanmugam
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Member since
03-14-2008
63
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Created by
svictoryshanmug
in Contact Center
in Contact Center
05-03-2019
12:01 AM
05-03-2019
12:01 AM
Thank you very much. That is very helpful.
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Created by
svictoryshanmug
in Contact Center
04-23-2019
07:35 AM
04-23-2019
07:35 AM
Dear Experts, Could I ask what are the default reporting gadgets available in Cisco Agent Desktop and Cisco Supervisor Desktop in UCCE Finesse 11.5? (ie) What are the configurable (by Finesse Admin) gadgets for UCCE 11.5 for the agent and supervisor? For example below is the configurable Unified CCX 11.5 https://www.cisco.com/c/dam/en/us/products/collateral/customer-collaboration/finesse/white-paper-c11-730883.pdf Agent CSQ Statistics Report Agent Team Summary Report Agent State History (Agent State Log Report) Agent Call History (Agent Call Log Report) My Statistics tab Agent Statistics Report Thanks for your time and help. Best
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Created by
svictoryshanmug
in IP Telephony and Phones
11-19-2013
04:05 AM
11-19-2013
04:05 AM
Thanks for sharing the doc. Cheers
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Created by
svictoryshanmug
in IP Telephony and Phones
11-19-2013
03:31 AM
11-19-2013
03:31 AM
Thanks for the response. I don't have access to the partners area. Could you pls upload the file or paste the details whichever is easier ? Thanks,
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Created by
svictoryshanmug
in IP Telephony and Phones
11-19-2013
02:11 AM
11-19-2013
02:11 AM
Hello All, This is regarding the licenses and the No of devices supported. Please refer the below. If I have one UCL enhanced and I want to give a user the ability to use 1. Physical phone with extension mobility profile, 2. Jabber for PC(with desk phone integration) and 3. Jabber for mobile(with desk phone integration) would that mean I cannot use the 3rd device with that license... Thanks, http://www.cisco.com/en/US/prod/collateral/voicesw/ps6882/ps9156/product_solution_overview0900aecd806cc7a4.html
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Created by
svictoryshanmug
in IP Telephony and Phones
07-22-2013
01:31 AM
07-22-2013
01:31 AM
Dear Friends... The adhoc conference does work with the 6921s provided the conference is initiated from the 6921 phone using the conf button or sofkey... but to accept more than incoming 1 call and conference them on the 6921s is not working meaning the "Join" button doesn't appear. Whereas more than 1 incoming call works with 7937 model with both of them having the same softkey template... I would appreciate if anyone throws some light on this... why "Join" doesn't work with 6921... may be purposefully restricted on lower end deskphone models but please confirm...FYI... both them have been set to max 6 calls and busy trigger 6 calls... and our adhoc conferencing unicast in serviceparameter is also 6 calls... thanks for your time and help
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Created by
svictoryshanmug
in IP Telephony and Phones
07-19-2013
08:01 AM
07-19-2013
08:01 AM
Dear Engineers, Could someone help me understand if there is a restriction to use the adhoc conferencing using Join softkey in certain phone models. The reason why I am asking is despite myself including those softkeys for specific condition like connected... the softkey does appear only in 7937 but not in 6921... Could someone throw some light on this ? Thanks
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Created by
svictoryshanmug
in IP Telephony and Phones
07-02-2013
09:37 AM
07-02-2013
09:37 AM
Hi Thanks for the response.Does that mean it restricts the End user to be associated with only one/dual/multiple devices in the controlled devices option. Or does it refer to the ability to control more than one desk phone in the Cisco Jabber simultaneously. We have UCL enhanced I tried adding 12 devices for one End user and I am able to do that and I think my first presumption is nullified.
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Created by
svictoryshanmug
in IP Telephony and Phones
07-02-2013
09:31 AM
07-02-2013
09:31 AM
Hi Thanks for the response.Does that mean it restricts the End user to be associated with only one/dual/multiple devices in the controlled devices option. Or does it refer to the ability to control more than one desk phone in the Cisco Jabber simultaneously. We have UCL enhanced I tried adding 12 devices for one End user and I am able to do that and I think my first presumption is nullified.
... View more
Created by
svictoryshanmug
in IP Telephony and Phones
07-02-2013
08:17 AM
07-02-2013
08:17 AM
Hi, Could you please help me understand the line item in #number of device support and #Number of user profile in the below. Thanks for your kind time. http://www.cisco.com/en/US/prod/collateral/voicesw/ps6882/ps9156/product_solution_overview0900aecd806cc7a4.html thanks,
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Created by
svictoryshanmug
in IP Telephony and Phones
07-02-2013
06:55 AM
07-02-2013
06:55 AM
Thanks to you both for your time. :-) Cheers.
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Created by
svictoryshanmug
in IP Telephony and Phones
07-02-2013
06:06 AM
07-02-2013
06:06 AM
HI, I am giving situational example...where some 25% total employee doesn't require a physical phone and just would want to have cisco jabber and take their calls from PC. We are trying to understand if we can buy just the UCL enhanced and let the users take the calls fromt he PC. Thanks,
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Created by
svictoryshanmug
in IP Telephony and Phones
07-02-2013
05:03 AM
07-02-2013
05:03 AM
Hi, CUCM version 8.6
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Created by
svictoryshanmug
in IP Telephony and Phones
07-02-2013
04:50 AM
07-02-2013
04:50 AM
Hi, Thanks for the response. User based liceing model means I can purchase the UCL/CUWL licenses separately without having to buy physical phones ?
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Created by
svictoryshanmug
in IP Telephony and Phones
07-02-2013
04:12 AM
07-02-2013
04:12 AM
Dear Folks, Could someone help me if it is possible to purchase more UCL licenses than the physical phones or Is it possible to purchase UCL or CUWL licenses without purchasing the physical phones ? Thanks for your time. Cheers
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Labels:
Created by
svictoryshanmugam
in Contact Center
05-03-2019
05-03-2019
Thank you very much. That is very helpful.
Created by
svictoryshanmugam
in Contact Center
04-23-2019
04-23-2019
Dear Experts, Could I ask what are the default reporting gadgets
available in Cisco Agent Desktop an...
Created by
svictoryshanmugam
in IP Telephony and Phones
11-19-2013
11-19-2013
Thanks for sharing the doc. Cheers
Created by
svictoryshanmugam
in IP Telephony and Phones
11-19-2013
11-19-2013
Thanks for the response. I don't have access to the partners area. Could
you pls upload the file or ...
Created by
svictoryshanmugam
in IP Telephony and Phones
11-19-2013
11-19-2013
Hello All, This is regarding the licenses and the No of devices
supported. Please refer the below. I...
07-22-2013
Dear Friends... The adhoc conference does work with the 6921s provided
the conference is initiated f...
07-19-2013
Dear Engineers,Could someone help me understand if there is a
restriction to use the adhoc conferenc...
Created by
svictoryshanmugam
in IP Telephony and Phones
07-02-2013
07-02-2013
Hi Thanks for the response.Does that mean it restricts the End user to
be associated with only one/d...
Created by
svictoryshanmugam
in IP Telephony and Phones
07-02-2013
07-02-2013
Hi Thanks for the response.Does that mean it restricts the End user to
be associated with only one/d...
Created by
svictoryshanmugam
in IP Telephony and Phones
07-02-2013
07-02-2013
Hi,Could you please help me understand the line item in #number of
device support and #Number of use...
Created by
svictoryshanmugam
in IP Telephony and Phones
07-02-2013
07-02-2013
Thanks to you both for your time. :-) Cheers.
Created by
svictoryshanmugam
in IP Telephony and Phones
07-02-2013
07-02-2013
HI, I am giving situational example...where some 25% total employee
doesn't require a physical phone...
Created by
svictoryshanmugam
in IP Telephony and Phones
07-02-2013
07-02-2013
Hi, Thanks for the response. User based liceing model means I can
purchase the UCL/CUWL licenses sep...
Created by
svictoryshanmugam
in IP Telephony and Phones
07-02-2013
07-02-2013
Dear Folks, Could someone help me if it is possible to purchase more UCL
licenses than the physical ...
Public Statistics
| Date Registered | 03-14-2008 01:56 PM |
| Date Last Visited | 10-25-2019 12:02 AM |
| Total Messages Posted | 63 |
