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We are utilizing CUCM Version 8.6.2.22900-9We have a DN x86415 placed on a 7911 IP Phone.DN x86415 is also placed as the 3rd button on 4 model 6945 IP Phones.After hours we utilize the Call Forward option on the 7911 phone to send calls to an Answeri...
We are unable to get the Remote Monitoring Feature to work on our Cisco UCCX System. We are running version 8.5.1 of UCCX and version 8.6.2 of CCM & CUC. We configured a UCCX Application with the RMON Script that came with our system, configured a ...
We utilize multiple Teams in our UCCX System so that Supervisors only see the Agent's that they are responsible for in CSD.Is there any way for Agent's in our Tech Support Team to see the Presence of Agent's in our Sales Team via the CAD Chat Featu...
For a small percentage of Agents that prefer to use a hardphone we have their hardphone configured as the Associated device in the CUCM RMCM Application user so their Finesse client controls their deskphone.We use a mix of both Jabber and Deskphones ...
Any additional updates on this condition? We have this issue with Cisco 7841 phones running Firmware load sip78xx.12-5-1SR2-2 on CUCM Version 11.5.1.16900-16. (Phones were purchased new almost 3 years ago) This mostly happens with users who are wo...
