Call Forward display on 6945 IP Phones

[Greg Decroo]

We are utilizing CUCM Version 8.6.2.22900-9

We have a DN x86415 placed on a 7911 IP Phone.

DN x86415 is also placed as the 3rd button on 4 model 6945 IP Phones.

After hours we utilize the Call Forward option on the 7911 phone to send calls to an Answering Service.

After the Call Forward is performed the buttons on the 6945's indicate that x86415 is call forwarded to extension XXXXX.

The following morning when Call Forwarding is turned off from the 7911 IP Phone, none of the buttons on the 6945 phones reflect that x86415 is no longer being call forwarded.  They continue to indicate that x86415 is call forwarded to ext XXXXX even though the extension is no longer being call forwarded.  The buttons on the 6945 don't reflect the true status of x86415 until the phones are reset.

Is there some option or some setting that needs programmed for the buttons on the 6945's to update with accurate real-time information?

Tks,

GD

[Rob Huffman]

Hi Greg,

This shouldn't be a config issue. I'm guessing it may be a

firmware issue on the 6945's. Can you please let us know what you

are running?

Cheers!

Rob

"go easy...step lightly...stay free " 

- The Clash

[Greg Decroo]

Active Load ID = SCCP6945.9-3-1-3

[Rob Huffman]

Hi greg,

It may be related to this bug for the 8945's. But the bug references 6900 series;

CSCuc41228 Bug Details	Bug #30 of 52 | < Previous | Next >

8945/ call-fwd all still display on screen when call-fwd off

Symptom: Issue: -    When ForwardAll is turned off by hitting forwardoff -    Need to hit forwardoff again, followed by cancel to turn off the feature. Conditions: Phone model: 8945 with SCCP8941_8945.9-3-1-19 CME: 2921 c2900-universalk9-mz.SPA.152-2.T2 ( CME 9.0 ) ++ Reproducible in TAC LAB ++ Tested with different phone models, didnt notice this issue ++ Downgrade the phone firmware to 9-1-2-00 : Didnt notice the issue - However customer was experiencing other issues on 9-1-2-00, thus opened this defect for fix Workaround: Downgrade the Phone firmware to 9-1-2-00

Status

Fixed

Severity

3 - moderate

Last Modified

In Last Year

Product

Cisco Unified IP Phone 6900 Series

Technology

1st Found-In

9.3(1)

Fixed-In

Release-Pending

I would go ahead and open a TAC for this one

Cheers!

Rob

"go easy...step lightly...stay free " 

- The Clash