We are unable to get the Remote Monitoring Feature to work on our Cisco UCCX System. We are running version 8.5.1 of UCCX and version 8.6.2 of CCM & CUC. We configured a UCCX Application with the RMON Script that came with our system, configured a numeric Supervisor ID and gave the ID access to our UCCX Resources. The Script seems to work fine in that it advises when we attempt to Monitor an Agent's IPCC Extension that isn't logged in. It also waits for an Agent's IPCC Extension to receive a call before trying to Monitor the call. However, every time that the script attempts to begin the monitoring process I receive a recording that states: Sorry the System is experiencing server connectivity problems, then the script prompts me again to press 1 to monitor an Agent and 2 to Monitor a CSQ.
Cisco TAC has been looking into the problem for several weeks but hasn't determined what is causing the problem.
Is anybody familiar with this problem OR using the Remote Monitoring Feature?
We are able to Monitor our Agents through the Cisco Agent Desktop & Cisco Supervisor Desktop applications. But we need to provide the capability for customers to call into our UCCX System and perform monitoring on our Agents.
Thanks.
