hi Sandra, The steps for onboarding a partner can be found on the partner resource library (https://supportforums.cisco.com/community/11933811/smart-net-total-care-partner-resource-library?view=overview) in the Partner Onboarding for 3.x section. Be...

hi Sandra,We are working on a document with steps that the partners must take.  We should have something for you by early next week.Best,-Prabhjot