06-11-2015 02:01 PM
How do Partners get their Cisco Services Access Management set up for Delegated Admins so they can add users? Is this required so customers can set them up as CBR users?
06-12-2015 09:05 AM
Dear Sandra,
What I've did in my deployment is asking the end customer to add Partner as a "CBR Administrator". This is only a role withing the SNTC 3.X.
In CSAM there is also an "External Role Administrator" option, but to be sincere the system did not allowed me to register partner to this role.
Beside of that partners may have their own CSAM Delegated Admin accounts for their own CR Parties. They cannot be a Delegated Administrator for End Customer party.
regards,
Rafal
06-12-2015 09:07 AM
Thank you however, my question is how do customers get their own CSAM Delegated admin to add users? This is needed in order for customers to enable them as CBR.
06-13-2015 11:07 PM
Migrated customers generally were assigned a Cisco Internal Customer Administrator, who administers access on their behalf. If an SNTC customer wants to be the administrator of their company, they can contact their Cisco Internal Customer Administrator or simply open a TAC support case to make that request.
06-16-2015 03:03 PM
The question is not about Customers. The question if for Partners.
Can you validate if this is accurate:
Here is what I was able to dig up:
Login to the Partner Self-Service tool (www.cisco.com/go/pss) with your CCO ID
Click “view profile” to see a list of administrators for your company
Select one partner admin to nominate as the Delegated Admin
Provide the CCO ID, company name, and email address of your partner admin
The Partner Delegated Admin nominee should:
06-25-2015 07:53 PM
hi Sandra,
We are working on a document with steps that the partners must take. We should have something for you by early next week.
Best,
-Prabhjot
12-18-2015 11:21 AM
hi Sandra,
The steps for onboarding a partner can be found on the partner resource library (https://supportforums.cisco.com/community/11933811/smart-net-total-care-partner-resource-library?view=overview) in the Partner Onboarding for 3.x section.
Best,
-Prabhjot
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