Greetings,   We are having the following problem with our implementation of the Cisco Firepower integration with Active Directory and need Cisco’s help for this issue. Our customer is based in LATAM and using an Active Directory (AD) that is in Spanish. The Firepower is not able to integrate with the AD because of the BUG CSCuv61861 . The TAC’s first suggestion was to follow the Bug workaround of changing the AD to English, which is not viable for the end customer. I going to start by quoting the Cisco’s TAC conclusion: “It appears that you are being impacted by bug CSCuv61861 . In a nutshell, the issue is that the AD User Agent does not support languages other than English. That is something that development is working on, but might take some time to resolve. For now, my recommendation is that you forward tracking number "CSCuv61861" to your Sales person who should be able to solicit the latest updates on the matter from the Cisco Business Unit” Our problem is that the TAC wants to close the case without giving a solution to the end customer when in reality this case should be raised to a development team in order to fix the Bug. According to the TAC, some development team is working this case, but the case should be kept open and escalated so that the End Customer can be sure that Cisco is working on it and not just trusting on the TAC’s word. We have tried to escalate the case commercially but not even our account manager receives an update internally from Cisco. The delicate situation here is that one of the most important reasons for the customer to migrate their ULR filtering and application control to Cisco firewpower is the integration with the AD, and in Latin America, probably most of the ADs are in Spanish. What can we tell our future customers now about this solution when it is not able to integrate with their AD. I need Cisco’s help in order to escalate this case and not closing it as the TAC’s wants. Is it possible to have some orientation from Cisco in this forum? Thanks a lot in advanced ... View more

When trying to register for portal access using my contract number and serial number i recived the following error message. "This device is not covered by this contract. Please enter a serial number of a device that is covered on this contract" When i check the Cisco Services Contract Center the serial nuber is indeed cover by the contract number. Thanks a lot in advanced ... View more

HI, I would like to know whether it is possible to connect just One IPS 4270 to a VSS in etherchannel mode (two IPS interfaces per each 6500 Switch). Thanks in advance ... View more

Hi, We are trying to sell a Cisco SMB telephony solution to one of our customers. For the Main Office we selected the UC540 to handle the IP Telephony. Our problem is that our customer has a branch office with one analog line and he wants to calls from the PSTN reaching this Line to the UC540 at the main office through a VPN over the Internet. The costumer is not able to afford another UC500 just for this line at the branch. We need to choose a cheap solution to get the calls from the PSTN at the branch office and redirect them to the main office. We thought about the SPA3102 and a router (the router for the VPN) but we are no sure whether this solution is going to  work. Please let me know if you know a solution like this that could work, also the configuration guide if it is possible Thanks a lot in advance ... View more

Hi, I would like to know how the Nac Server fallback feature works in an OOB deployment. The documentation says that there three option (ignore, allow all, block all). Whe you have the allow all option enable, does the NAC put the user in an access vlan or the user just access to the network through the authentication VLAN? ... View more

Greetings, I have two VSS (virtual Switch System) deployed in my network, one for the Core and one for the Data Center. I need to remove two line cards ( WS-X6748-GE-TX) and one service module ( WS-SVC-NAM-2) from the Core VSS, and install these modules on the Data Center VSS. My question is: Is there a specific procedure for removing and installing the modules mentioned above for the VSS? I have the procedures for the 6500 Switch as stand alone but not for the VSS. http://www.ciscosystems.com/en/US/docs/switches/lan/catalyst6500/hardware/Module_Installation/Mod_Install_Guide/02ethern.html http://www.cisco.com/en/US/docs/interfaces_modules/services_modules/nam/nam_3_3/ICN/install.html#wp1035423 http://www.cisco.com/en/US/products/hw/switches/ps708/products_configuration_example09186a008086ed2e.shtml Thanks a lot in advance ... View more