Were you able the fix this problem? If yes, what was the root cause and fix?

Hi Piotr, all, did you ever get an answer to your questions? I'm particularly interested in the "CUCM/PCA integration" part (2.). I know there is a document about this in the docwiki, but I'm not sure if it really covers everything. My main question ...

Hi,any solution for this ?? Basically we must have the possibility to extend the wrap up time (Work state) manually (eg. by pressing the work button in CAD) if the agents needs more time than the configured wrap up time.Thanks!