Introduction This document explains how to recover D9036 encoder which is having issue with identifying daughter cards due to log system full in daughter cards. Problem Description Customer might see below message from its GUI(most likely firmware version under 1.5.27) even though it has cards on the slot with proper LED status. In below example, the encoder was having proper cards on slot 1,2,5 properly Components Used D9036,putty(Hypertermimal) Troubleshooting Steps 1. Connect D9036 serial cable between D9036 and laptop make sure the serial parameter is(or use ssh if it is available) - baud rate : 115200 - data bit : 8 - parity : none - stop bit : 1 2. Once you connect the encoder via serial cable(or ssh), make sure some of boards are not recognized properly with below commands on hardware layer #more /sys/devices/virtual/misc/pcie-slot-ctrl0/info Make sure all boards information having actual cards physically all should be Present : Yes, Power:Good, State:On,Link-up. Otherwise we can assume that typical slot has an issue with hardware level. In this scenario, all hardware level communications are supposed to be ok. 3. If all H/W level commnucation are ok, then check from software level by typing #get_mvp_hosts You probably don't see board 1,5,6 information from here. With this information, we are able to say that there is an issue with commnucation between mainboard to board 1,5,6 4. For the first try, you may try warm and cold-reboot. 5. If it can't resolve the issue.Next step could be firmware updating to higher version than 1.5.27 via Upgrade-it. you can download the latest firmware version from CISCO.COM 6. When the upgrade is done, check the commnucation status again with "get_mvp_hosts" again. Hopfully, you are able to see rest of boards as well which were not before. In this exampe: slot 1,5,6 7. Go to individual board which was having issue with recognizing from motherboard In this example, we will use mvi01 card #ssh "board_aliasname" (or ip address from get_mvp_hosts command output) password is root 8. Check filesystem usage of dauther card by typing "df-h" 9. You probably see /var/log file system usage is 100% with some reason * In below screenshot, it is showing 1% but you will see 100% from your faulty encoder 10. Then go to the log partition then remove old log files manually #cd /var/log # rm -rf *.gz 11. To be sure, check the file system usage again. 12. As a final step,check H/W level commnucation status as well as S/W level again. #get_mvp_hosts #more /sys/devices/virtual/misc/pcie-slot-ctrl0/info If commands outputs are similar to above. Now, the encoder should be able to work without issue.
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1. Scope This information applies to the RFGW1 product running any version. Applying RFGW1 licenses are below. OLS_KEY OLS_PARTNUMBER OLS_DESCRIPTION DATA_ 4021700 Data POWERKEY_ 4021701 Powerkey DVB_SCRAMBLING_ 4021702 DVB/BISS-1 Scrambling 8_CHANNELS_PER_PORT 4031541 8 Channels Per Port 2. Condition The RFGW1 must have an octal license(8_CHANNELS_PER_PORT) installed 3. Symptoms The problem is characterized by the following behaviour: Under the RFGW1 GUI alarm tab, we are seeing a “License Violation” active alarm as per the following screenshot: This license violation alarm does not impact the performance of the unit, all services are running fine. 4. Cause The RFGW-1 does support up to 8 QAMs per port (96 per chassis). An Octal license upgrade is required for that. However if you have an octal license on the RFGW1, you will then require 2 x DVB Scrambling (PowerKey or DATA) licenses for each chassis because those licenses only enable 4 QAMs per port. 5. Solution There are 2 solutions for this: 5.1 Install an additional DVB Scrambling, PowerKey or DATA license This is a solution if you want to use 96 QAM ports with an octal license and simultaneously want to use one of these functions -DVB Scrambling, PowerKey or DATA- with their respective license. 5.2 Remove the Octal license. This could be a solution if you want to use one of these functions -DVB Scrambling, PowerKey or DATA- with a license but don't need an octal license (which means you will use 4 QAMs per port only).
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Application Note Digital Content Manager (DCM) D9900/D9901 --- Digital Program Insertion resource management --- Scope All DCMD9900/D9901 products equipped with one or more Co-Processor cards configured for DPI functionality. Purpose This application note provides instructions on how to manage the available Digital Program Insertion (DPI) resources so to avoid splice performance issues. Audience This application note is written for: Cisco customers Cisco Advanced Services personnel Background The Co-Processor Card of the DCM is able to perform many different video manipulation processes like DPI, transrating, and delaying service components. Each process consumes a portion of the total available Co-Processor Card processing power. The primary factors that determine the processing power requirements are the process itself (DPI or transrating), the bit rate of the video stream, and the number of audio streams in the service. Note: Transrating requires continuous processing power from a Co-Processor Card while DPI only requires additional processing power at the moment of execution. When ordering a DCM, the limitations are outlined through the sales configurator but in operational environments the customer may deviate from these limitations and as a result, experience performance drops that affect the available resources for splicing. This is especially true when splices are scheduled simultaneously. Limiting factors are: The number of HD video streams processed and bitrates The number of SD video streams processed and bitrates The number of audio components within the services and the audio bitrates The number of streams being transrated The number of streams provisioned for DPI The video quality optimization settings The installed software and firmware version Example If the installed version of DCM code is 8.00.81, SD video bandwidth is up to 3.75Mbps, HD video bandwidth is up to 16 Mbps, and the video optimization setting is set to “quality”, then here is the resulting capacity per co-processor: Item SD TR HD TR SD splice HD splice # of service / co-processor 340 85 85 21 Note: Cisco has a tool available (“DPI Capacity Check – Configurator Vxx.yy.zz.xls”) that simulates the required processing power based on above factors. Contact your SPVTG service organization to get a copy. Software Features in 8.02.xx: From SW version 8.2 onwards, a load management algorithm is added to the GUI. The web browser user interface of the DCM will hereby display the following theoretical calculated processing load figures: Current processing load: the current processing load of the Co-Processor Card Maximum processing load: the maximum processing load of the Co-Processor Card since reset Worst Case processing load: the processing load of the Co-Processor Card as if all configured DPI channels for this card are splicing simultaneously. Furthermore, it is possible to block splices if all DPI capacity has been consumed. See the user manual for more details.
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Hi Nick Thanks for using CISCO Support Forum It looks like some issue with FTP credential. Could you please go to DCM GUI then check it has OS account guest/guest with all permissions including SSH ? If it has, you should be able to ftp into DCM with guest/guest account from DOS prompt. Please have a test these 2 things. Please let us know the outcome Best Regards
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For the D9036, there is no tool available to collect the temperature information.
However,D9036 can generate an alarm whenever the temperature is
out of range. If the temperature is approaching the lower limit for safe operation, a low
temperature alarm will be generated. If the temperature is approaching the upper limit for
safe operation, a high temperature alarm will be generated. The alarm is cleared when the
temperature returns to the normal range. Whereas for DCM, there is tool as part of the release package
which allows you to retrieve the internal temperatures of the device. The tool is located
in the ..\Tools\CollectTemps folder. There is a 'ReadMe' file which guides you through
the installation and usage of the tool. As you'll see, to collect the information, the
user used by the tool should have FTP access (see on the DCM gui on the 'Security->OS
Accounts' tab page).
The tool will store the result in a "Temperatures_ .txt" file.
Remark, the DCM can also generate an alarm whenever the temperature exceeds a certain
value. You can find the details of the different temperature alarms in the manual Hope this clear your question
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