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Hello,I need to mask calls from a call center agent, I have done it through a new partition and a route pattern. Now it is ok, is showing the masked number.Now the manager asked me to show the agent name and the masked number.How can I do it?
Hello,I need to use an https server in the back end, but ACE don't allow me to put https in virtual url, only http. How I can do it?. The certificates are in the server.Thanks,Gustavo B.
hello Aaron,excuse me, as you indicated, I found the field "originatorDN" in the table contactCallDetail.I did an web page that show the lasts missed calls in the contact center.SELECT originatorDN, startDateTime, contactDisposition, originatorType f...
Hello Bill,I have reviewed the "Display (Internal Caller ID)" on the device, the "Calling Name Presentation" on the route pattern and the "Ignore Presentation Indicators (internal calls only)" in the device profile is unchecked.I test calling fro...
Hello Bill,is for internal calls only.I am using Calling Party Transform Mask in the route pattern and dedicated partition to mask the agent number with a call center route point number.it is working, the number agent number is masked with a route p...
Hi,I follow the link, but when i try to use de ntpdate command the following message appear:C:\>ntpdate 10.8.1.50'ntpdate' is not recognized as an internal or external command,operable program or batch file.C:\>what can I do?THanks in advance,Gustavo
