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The 500-level error is specific to bug below. This bug is not yet available externally but will be within 24-48 hours. This is actively being investigated and I'd recommend opening up a Cisco TAC case for tracking.
https://bst.cloudapps.cisco.com/b...
The SX10 and SX20 devices which are registered to Webex can support a remote control.
Check out this link:
https://help.webex.com/en-us/ikhs20/Make-a-Call-from-Room-Devices-with-a-Remote-Control
Dana,
This is a feature that has been asked for but isn't yet currently in the product. Right now it is in development but there are no committed timelines for when it will be released.
