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Hi all,I'm trying to configure a transfer to IVR campaign using UCCE 7.2 and Cisco IP IVR 6.0.I'd like to know:1)Which is the routing client to use for the dialed number script selector?2)Which is the correct configuration for "Dialed number" and "IV...
Hi,I installed UCCE 7.0 with CAD services.The agents are able to login but just using numbers. I need to let them use alphanumeric characters.The created services on CCM points to:http://<CAD services server>/ipphone/jsp/sciphonexml/IPAgentInitial.js...
Hi,I'm installing UCCE 7.0 side B where I'm deploying a Secondary AW Distributor in the same AW Primary site.In order to provide WebView db backup I'm going to install the Webview DB also on the Secondary AW.This will be the scenario:AW Primary + WVD...
Hi,Our customer is running outbound and giving a look to the Dialing List table we can see some "closed" contact with CallResult equal to 2 or 25.In documentation I can see that 2 means "Error condition while dialing" and 25 means "Contacts flushed b...
Hi all,I'm using a third party application in order to monitor phones state via jtapi user created ad hoc.I have problems monitoring phones with two lines, that is starting the server which run the application I need to delete the second line and cre...
Hi Jeff, thanks for the explanation.I have two AWs local to the central controller. If I don't use a secondary AW what happens to the PG statistic if the AW Site A fails? I mean that in PG Explorer I have to use the Distributor Site Name in Agent Dis...
