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CallResult 25, "Contacts flushed by the Dialer": it' seems that Dialer flushes some records every(?) time we change dialing parameters of campaign. You can try my theory by doing following:1) I set campaign A ready for dialing, parameters for example...
I don't know if this could really work with Cisco, but it's maybe possible to load all lists to *same* Campaign A and then manipulate dialing list columns CallResult, CallResult01, CallStatusZone1, CallStatusZone2, and so on, directly by using sql qu...
Should we use "personal call back table" and insert records to it? Then add some agents to blended mode skill-groups and they would receive those records?
