Hi Abhiram,
Most of the issues i have are related to feature parity when migrating from CAD to Finesse:
Here are a few:
- call history list for the agent (available in CAD, not available in Finesse)
- monitoring non ACD outbound calls - i know that i...
Ok. Thanks a lot for your replies.One more question: when we were scheduling conferences with TMS and MCU there was an option in TMS next to each participant to mute microphone on join. This way when someone joined it was automatically muted.Now when...
1. Ok. We are using TMS for scheduling and we are taking into consideration to move from MCU to Telepresence Server.The techniques you mentioned are used to change the layout from a user / endpoint perspective.We are looking to change the layout from...
Hello,A couple of question regarding Telepresence Server:1. We have Telepresence Server 3.1(1.95). Is there any posibility to change the layout during the conference ?2. Can we customize the audio prompts of the of the system? (eg: audio prompt for P...
