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hi there,
We are trying to initiate a video call from Webex Teams within Chrome browser on a Ubuntu 16.04 platform.However, when we click on the video call button, there's no response ... how can we troubleshoot further?Below are the steps which we h...
hi team,Screen become sluggish after co-browsing started, tested using IE 11 browser.We are encountering lag issue (between agent & customer) during co-browsing from customer's web pages which consist of the following:1) Web client application using ...
hi team,I'm trying to reserve a PCCE 11.x sandbox but upon ending, there's an error message which states "active (with error)".And activity feed shows lots of error messages in red, activity shows "generating/resetting 13 systems" ..Can someone from ...
hi there,May I know the roadmap support for iPhone8 and iPhoneX with IOS 11+ ? ~ When will these devices be supported?And will REM v11.x be supported for that? Rgds, Lili
hi there,There's a request asking whether it's possible for agent to put REM customer on hold manually and to have a static pic / logo image to be displayed to the REM customer?And what about streaming a video (for advertising/marketing) purposes whe...
hi rach,Can we check whether the following scenario is correct?When agent does a near-end mute, she doesn't want the REM customer to see or hear her but requires the reverse i.e. she wants to see/hear the REM customer. And while on Mute, can we show ...
hi rach,We would be looking at other media servers like wowza, adobe, etc not mediasense.Is there a config doc or guide which we can reference in this case?Thanks.
We managed to investigate further and its not the DNS settings
Its that specific Dynamics page which is not iFrame-friendly, Partner has developed a gadget (screenpop gadget) calling a URL with call variables but its not behaving well as compared t...
