Hi Paul, Please contact Cisco Small Business Support Center.  One of engineers will provide you with a beta image which fixes the  rebooting issue. Best regards, Wendy Yang ... View more

Hi Tony, Please install the SIP_Trunk_Register_Timer.pmf at status->Devices->Alter PMFs in configure utility. Please remember to apply the configuration afterwards. This PMF can let user to select the re-register period. You can find the PMF at https://supportforums.cisco.com/docs/DOC-16301 Regards, Wendy Yang ... View more

Hi Paul, Please send me an email at wenyang@cisco.com . I will reply you with a PMF which will fix this issue. Best regards, Wendy Yang ... View more

Hi Paul, Please contact the Small Business Support Center at the phone number listed (Please pick the appropriate phone number in your region) in the link attached. One of our engineers should be able to assist you with this issue. http://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html Best regards, Wendy Yang ... View more

Hi Cathal, Please contact the Small Business Support Center at the phone number listed (Please pick the appropriate phone number in your region) in the link attached? One of our engineers should be able to assist you with this issue. http://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html Best regards, Wendy Yang ... View more

Hi Carlos, Please upgrade your box to 2.3.2 and install the PMF AA_Answer_Delay.pmf at Status->Devices->Alter PMFs in Configure Utility. Please remember to apply the configuration afterwards. You can download this PMF at https://supportforums.cisco.com/docs/DOC-16301 If it doesn't resolve your AA answer issue, please open a case with the Small Business Support Center. Best regards, Wendy ... View more

Hi Charles, It seems that your configuration file is currupted if there is a small yellow circle in the top left corner of the web browser. Please restore from the saved good configuration file. Best regards, Wendy ... View more

Hi Dmitry, Please use Cisco's UC520. It supports Cyprus region. Best regards, Wendy ... View more

Hi Dmitry, Sorry, Cyprus is not supported region. Please return the equipment to your local distributor. Best regards, Wendy Yang ... View more

Hi Mike, Do you still have the case open with the Small Business Support team? What is the case number? I will look into the syslog if it is attached to the case. If not, I will ask the support engineer to collect one with you. Best regards, Wendy Yang ... View more

Hi all, There are normally only 2 concurrent calls on each phone line unless you configure extra phone lines for the same extension. If there is no extra line enabled and 2 call appearances are both used, the transfer softkey is hidden/unavailable because transfer action requires another call appearance. That is why transfer softkey is unavailable if you have the 2nd call comes to the phone line which are already occupied by 2 calls. Hope it clarifies your questions! Best regards, Wendy Yang ... View more