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support · 05-14-2014

Hello,We have recently migrated a client from an in house exchange server to Microsoft Office 365. We have also set up a connector on Office 365 to relay mail from devices such as scanners, locked down to our external IP address, which is working we...

support · 09-27-2013

Hello,I have an intermitant issue with one of our UC320W's running 2.3.2(6) firmware. The customers VOIP SIP trunk becomes unregistered for periods of time, stopping incoming and outgoing calls. Once unregistered it takes quite a while to rergister...

support · 07-05-2013

Hello,I have inherited a door access system with no information on it. I have plugged it in to the FXS port on the UC320W and assigned it extension 199. I can dial 199 and press "8" and the door opens, so it is going well.My problem is I don't know...

support · 01-22-2013

Hello,I have just upgraded two UC320W's to firmware version 2.3.2(6) which seemed to go well. However all the phones, SPA509G's and SPA504G's, ringtones changed. At first I logged in to them all and changed the ringtone from "Retro" to "Classic -1"...

support · 01-18-2013

Hello,I have a UC320W uisng SIP trunks and I have an issue with my FAX number. I have configured a Fax user, assigned it the number and assigned the user to the FXS phone. Under call forwarding I have configured the "Call Forward Busy/No Answer" op...

support · 09-27-2013

Hi Wendy,Does this setting also effect the time to retry after a failure?thank you,Tony

support · 09-27-2013

Hello Wendy,What is the default, in seconds, set to?thank you,Tony

support · 07-08-2013

Hello Wendy,As the phone system was only picking up the 5 I assigned 5 to a hunt group and it works. My only concern now is that the phone system will get an update one day that will clear the delay on the analog line causing it catch more of the nu...

support · 07-05-2013

Hi Wendy,That seems strange, as I can defenetly hear three digits being dialed. Is there a chance it is dialing before the line is live? The previous occupants thought it might have been dialing 215.Cheers,Tony

support · 07-05-2013

This is the log, am I right in thinking it is dialing "5" or "325"?Jul 5 15:38:42 UC320W user.debug voice: INVITE sip:5@10.1.1.1:6060 SIP/2.0Via: SIP/2.0/UDP 10.1.1.1:5080;branch=z9hG4bK-c3a41e2bFrom: "Door" <199>;tag=15b8fd873df7b9cbo0</199>To: <5>...

Member Since	‎08-03-2011 02:00 AM
Date Last Visited	‎08-18-2017 04:03 AM
Posts	72
Total Helpful Votes Received	15

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User Activity

UC320W routing voicemail messages to Office 365

PMF to allow outgoing calls through SIP Trunk Without Registering

Door entry system on FXS port of UC320W

Strange Slow Ring Tones After Firmware Upgrade

FXS Default when engaged, used for Fax

PMF to allow outgoing calls through SIP Trunk Without Registerin

PMF to allow outgoing calls through SIP Trunk Without Registerin

Re: Door entry system on FXS port of UC320W

Re: Door entry system on FXS port of UC320W

Re: Door entry system on FXS port of UC320W