Hi Magnus,I had th same issue but the users have not dissappeared. Do I have to restart the TMS, I already restarted the services.Thanks.

Did you check in the configuration - dial plan - configuration if it is off ?Sent from Cisco Technical Support iPad App

If I understood your question, you have to create 5 different phone books ( folder) one for each site. There is no way to create a subfolder in the phone book I think.Sent from Cisco Technical Support iPad App