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You are comparing two different things. CX Cloud is a cloud portal that is now replaced by Cisco IQ. CX Cloud Agent is a collector for CX Cloud and is now replaced by Cisco IQ Link to be used with Cisco IQ. For brand new customer that did not alre...
Yes because the customer owns the assets. They will only get a basic experience in Cisco IQ because they did not purchase Cisco branded service coverage, but they can absolutely have an account and connect their telemetry to it.
CX Agent does not sync with Cisco's contract database. When the CX Agent uploads the network data to CX Cloud, then there is a sync with the contracts database within CX Cloud.
We have decommissioned the SNTC Portal, but allow the CSPC to still upload because it could be used in CX Cloud. If you have created a CX Cloud account and linked your existing CSPC, then you would keep it uploading for now to provide data to CX Clo...
