Thanks for the reply's. This is on a UC540 running the latest and greatest release. The design is exactly the way you have it set up. Calling in on FXO to a blast group and somebody answers and then transfers the call to the intended party. Then the calling party leaves a VM but it shows up as the transfering party and not the original calling party. However, when the phone is ringing after the transfer the original calling party shows up on the caller id (as I would expect) after the transfer. We have 3 customers that we have installed UC500's and they are all running in this exact configuration and they all three are asking us to fix this issue because every voicemail they receive is from the receptionist. They look at their VM's in their email and they're all from the receptionist which does them no good at all. In your scenario that you describe I have one slight issue. FXO to P1, P1 transfers to P2. Once the transfer is complete the calling party (fxo) is now ringing P2. P2 cfna and then the call switches back to P1 (calling party) to VM. So, the caller is showing as the calling party (fxo) when the phone is ringing, but when it goes to VM it switches back to the transfering party.
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We have a UC540 running with 4 FXO lines from the carrier. When a call comes in the receptionist answers the phone and transfers the call. During a normal transfer the caller ID works fine showing the external callers caller ID information. However when the call goes to voicemail I get a VM notification from the receptionist. So in other words when I pull up my voicemail I have 5 voicemails from the receptionist and have no idea who they're really from because the caller ID apparently isn't passing to the CUE properly. I tried changing the "transfer-system" config under telephony services but it didn't seem to have any effect. Is there some command I'm missing? thanks, Tony
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