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Is restarting the CVP services required when either deleting or changing the variable length? I thought it was but digging through some of the docs I have, I don't see anything offhand. Still on CVP 7.X and ICM 7.5X Thanks.
Any reason why CED wouldn't be showing in RCD or TCD? Have some records that show it, some don't. I made several test calls today and all the values were NULL. Still on ICM 7.5.10/CVP 7.X and using a GD/CED node. Thanks
Running into an issue where the PIM is crashing between our ICM PG and then reconnecting within a few seconds or several minutes. TAC and Avaya are both working on the issue to figure out why we are getting NULL values that appear to crash the PIM. M...
Does anyone know the difference between the HandledCallsTimeToHalf and HandledCallsTalkTimeToHalf?I'm no reporting guru as a disclaimer but I understand enough of it. I was asked to assist in matching up Cisco to Avaya reporting requirements so I'm t...
C VP 7.0.2, ICM 7.5.8Is it possible to populate the microapp.uui and send that out to another ACD (Avaya) and have them receive this data in the ISDN UUI field. We are using H.323 right now, all the documentation refers to SIP. Any experience or addi...
Actually there was a bug on the Avaya side. The PIM was crashing 20+ times during an hour period at times and I don't think ICM could catch up with anything before it crashed again and there was also an issue with Avaya not passing back enough inform...
Thanks all priorites have diverted me away from this issue since it is a single menu for a smaller group of agents, whenever I get a chance to get in I'll try em all out.
Just threw this out there to see if anyone else has run into this before. Calls route as the should and haven't dug too deep into the troubleshooting because it's only a minor complaint and most likely people hitting the 1-2 quickly because they know...
