Running into an issue where the PIM is crashing between our ICM PG and then reconnecting within a few seconds or several minutes. TAC and Avaya are both working on the issue to figure out why we are getting NULL values that appear to crash the PIM.
My question/concern is that when it does reconnect, we almost immediately see all the agents logged in, available, talking, etc. but the calls in queue seems to not only take time to poplulate but is usually quite off, mainly when the PIM had not crashed for some time. If it flaps a few times in a 1/2 hour or hour period, they seem to repopulate quickly and are fairly accurate. However, if it's been a few hours or day or two since it crashed, I'm seeing only about 30-50% of the calls that are in queue at that time. We use these stats to calculate a MED or distribute calls to other locations based on certain stats so seeing the CQN field is important. This can greatly affect our routing so I'm wondering if there is some sort of reason this is happening or where ICM picks up the stats after a disconnect.
