Hello experts!   I'm pretty sure this question is a basic one but I prefer to ask in order to avoid mistakes.   I'm not very familiar with Meraki quoting but I understand that multiple devices, such as a MX64W, does not include a power cord ( MA-PWR-CORD-US). . If I'm not mistaken, when I quote a MX64W, that SKU includes the 30W AC power supply and I just need to add the cable since I'm not in the US. Does anybody know if this is correct?   I just want to quote everything the customer needs to use the MX64W and I don't want to add an extra 30W AC power supply ( MA-PWR-30WAC) if it's not needed.   Thanks a lot. ... View more

Hello everyone, We're working on a project where we need to upgrade an old version of an IPICS system to the current or latest one. The customer indicates he's working with a 2.x version and it is required to migrate to 4.x version. Does anybody know if there is an ordering guide we could use in order to create an accurate BoM that includes what we have to buy for the upgrade? Regards, ... View more

Hello, I was wondering if anyone could help me out to clarify the actual difference between a UCL Enhanced Plus license and a UCL Enhaced. I understand that the difference is that UCL Enhanced Plus supports two devices for 1 end user instead of one device for UCL Enhanced.   If that is correct, using Enhanced Plus allows: 1. Using a hard phone + Jabber? 2. Jabber could be any option (desktop for windows, for mac, iPhone, iPad, etc.)? 3. Could I configure all of the devices for the user and just use two of them simultaneously?   Regards, Daniel G. ... View more

Hello, We have some EX90 devices registered directly on a CUCM 8.6. Most of the EX90 devices have multisite feature license so they can create video conferences. For some unexplainable reason, some users are dialing themselves (they call the same extension they have) when they create a conference and therefore they create a loop (noise and video loop).   Is there any way to prohibit EX90 to dial the self extension?   Regards, ... View more

Hello,   I'm wondering if anybody has any information about the following scenario:   We're trying to implement VSS between 2 catalyst 6500. Each catalyst 6500 will have dual 2T supervisors, so, in total we would have 4 supervisors.   Question is: is it required to have the exact same IOS version on all of the 4 supervisors?   A Cisco SE mentioned that we could have the primary supervisor on each chassis with IP Services (we do need routing features) and the redundant supervisor with IP BASE. We're very concerned about this as we understand that IP Services entitlement is just for one supervisor.   Any thoughts?   Regards, ... View more

Hello,   We're trying to record audio from Cisco IP phones registered to a CUCM 8.6 using SPAN and Verint Impact 360 with no success.   Verint provided us with some information to do the integration but we understand we don't need to do much on Cisco side besides configuring SPAN session to monitor the traffic we want.   We configured the following SPAN session: monitor session 2 source interface Gi1/0/1 - 48 monitor session 2 source interface Gi2/0/1 - 47 monitor session 2 destination interface Gi2/0/48 Verint Impact 360 NIC is connected on port Gi2/0/48 but no RTP traffic is being detected.   Phones are connected to ports 1/0/5 and 1/0/6 , this is a two 3750E switches stack. The configuration on the ports is: interface GigabitEthernet1/0/5  switchport access vlan 186  switchport mode access  switchport voice vlan 176  switchport port-security maximum 2  switchport port-security  speed 100  duplex full  spanning-tree portfast ! interface GigabitEthernet1/0/6  switchport access vlan 186  switchport mode access  switchport voice vlan 176  switchport port-security maximum 2  switchport port-security  speed 100  duplex full  spanning-tree portfast   Vlan 176 is the voice vlan we're using. Wireshark will see SCCP traffic but nothing else.   Does anybody have any tips or recommendations we could try?   Regards, Daniel G.   ... View more