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- About jeffrrod
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Member since
11-06-2012
371
Posts
77
Helpful
21
Solutions
11-01-2013
02:15 PM
Dear Trung, Thank you for reaching the Small Business Support Community. If these AP's are configured in "Bridge mode" the issue may be already identified by the following caveat; CSCts76476—The access point may periodically experience loss of connectivity when configured in bridge mode. Workaround: Unplug the power adaptor or PoE cable, and then plug it back in. You may contact the Small Business Support Center to open a service request and obtain a different solution, if any, other than the power cycle suggested as "workaround" by he caveat details. https://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html If this is not the case; your AP's are not set in "Bridge mode", I then suggest you to reset to factory conditions and reconfigure manually and if the problem persists, then contact the Small Business Support Center. I hope you find this information helpful and please do not hesitate to reach me back if there is any further assistance I may help you with. Kind regards, Jeffrey Rodriguez S. .:|:.:|:. Cisco Customer Support Engineer *Please rate the Post so other will know when an answer has been found.
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Created by
jeffrrod
in Small Business Routers
in Small Business Routers
11-01-2013
09:08 AM
11-01-2013
09:08 AM
Dear Eduardo, Thank you for reaching the Small Business Support Community. We may be talking about a known issue, open caveat CSCug37953: Description—The device does not forward HTTP responses when wireless clients move from an access point's wireless to the router's wireless, if the access point is connected to a LAN port. Workaround—Reboot the device. If this is the case I then suggest you to open a service request with the Small Business Support Center in order to get a solution; https://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html If the caveat description is not exactly what is happening, I suggest you to reset to factory conditions and reconfigure manually. Please do not hesitate to reach me back if there is any further assistance I may help you with. Kind regards, Jeffrey Rodriguez S. .:|:.:|:. Cisco Customer Support Engineer *Please rate the Post so other will know when an answer has been found.
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Created by
jeffrrod
in Small Business Routers
in Small Business Routers
11-01-2013
08:55 AM
11-01-2013
08:55 AM
Dear Brian, Thank you for reaching the Small Business Support Community. I am afraid to say you must post your request of support inquiry on the support community forum below, https://supportforums.cisco.com/community/netpro/solutions/cpe-sp/dpc3010cablemodem#view=tacsupport Thank you for your time and patience. Kind regards, Jeffrey Rodriguez S. .:|:.:|:. Cisco Customer Support Engineer *Please rate the Post so other will know when an answer has been found.
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Created by
jeffrrod
in Small Business Routers
in Small Business Routers
11-01-2013
08:43 AM
11-01-2013
08:43 AM
Dear Ken, Thank you for reaching the Small Business Support Community. Just so that you have the USB modem compatibility list for SRP520 series routers, please check on the below link; http://www.cisco.com/en/US/docs/routers/srp520_series/srp521w/usb_modem_support/compatibility_matrix.final_draft.pdf Running the latest firmware release version 1.01.29 the Huawei E353 is supported, but E535WS v2 is not, and I honestly doubt there is a going a be a newer firmware released with new USB modems support added since this product is already End-of Life and End-of Support as of the below notice; http://www.cisco.com/en/US/prod/collateral/voicesw/ps6790/gatecont/ps10500/end_of_life_notice_c51-694184.html Please let me know if there is any further assistance I may help you with. Kind regards, Jeffrey Rodriguez S. .:|:.:|:. Cisco Customer Support Engineer *Please rate the Post so other will know when an answer has been found.
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Created by
jeffrrod
in Discusiones Soporte a empresas pequeñas
in Discusiones Soporte a empresas pequeñas
10-30-2013
10:36 AM
10-30-2013
10:36 AM
Estimado Don Eduardo, Gracias por consultar en el Small Business Support Community. Anteriormente tube la oportunidad de ver un caso similar; https://supportforums.cisco.com/message/3911314#3911314 Aparentemente se trata de un bug que no ha sido reportado en el firmware version 1.0.3.10 por lo que le sugiero un par de cosas; primero haga un "reset to factory conditions" seguido de una reconfiguracion manual, si el problema persiste le sugiero entonces contactar al Small Business Support Center y reportar el problema; https://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html Gracias por su tiempo y atencion, Jeffrey Rodriguez S. .:|:.:|:. Cisco Customer Support Engineer *Please rate the Post so other will know when an answer has been found.
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10-30-2013
10:15 AM
Dear Customer, Thank you for reaching the Small Business Support Community. It's been several days and nobody has replied to your post, therefore I suggest you either to translate to english and post again, or request for support on a different support channel; https://supportforums.cisco.com/community/netpro/small-business/sbcountrysupport Thank you for your time and patience. Kind regards, Jeffrey Rodriguez S. .:|:.:|:. Cisco Customer Support Engineer *Please rate the Post so other will know when an answer has been found.
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10-28-2013
10:46 AM
Dear Martin. Thank you for reaching the Small Business Support Community. Even though the wireless security authentication is the recommended practice, you can disable the "Security Mode" from the Wireless>Wireless Security tab. Just in case below is a link to the WAP200 admin guide as a reference; http://www.cisco.com/en/US/docs/wireless/access_point/csbap/wap200/administration/guide/WAP200_V10_UG_Rev_B_web.pdf I hope this is what you were looking for and please do not hesitate to reach me back if there is any further assistance I may help you with. Kind regards, Jeffrey Rodriguez S. .:|:.:|:. Cisco Customer Support Engineer *Please rate the Post so other will know when an answer has been found.
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10-28-2013
10:43 AM
Dear Martin. Thank you for reaching the Small Business Support Community. Even though the wireless security authentication is the recommended practice, you can disable the "Security Mode" from the Wireless>Wireless Security tab. Just in case below is a link to the WAP200 admin guide as a reference; http://www.cisco.com/en/US/docs/wireless/access_point/csbap/wap200/administration/guide/WAP200_V10_UG_Rev_B_web.pdf I hope this is what you were looking for and please do not hesitate to reach me back if there is any further assistance I may help you with. Kind regards, Jeffrey Rodriguez S. .:|:.:|:. Cisco Customer Support Engineer *Please rate the Post so other will know when an answer has been found.
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10-28-2013
10:04 AM
Dear Nooruldeen, Thank you for reaching the Small Business Support Community. None of the Small Business routers are CLI based so I think yours is an "Enterprise" one and therefore I suggest you to inquire about your question on the 'LAN, Routing and Switching" support community; https://supportforums.cisco.com/community/netpro/network-infrastructure/switching You may also move over this post using the "Actions" panel on the top right corner of this window. Thank you for your time and patience. Kind regards, Jeffrey Rodriguez S. .:|:.:|:. Cisco Customer Support Engineer *Please rate the Post so other will know when an answer has been found.
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10-28-2013
10:02 AM
Dear Nooruldeen, Thank you for reaching the Small Business Support Community. None of the Small Business routers are CLI based so I think yours is an "Enterprise" one and therefore I suggest you to inquire about your question on the 'LAN, Routing and Switching" support community; https://supportforums.cisco.com/community/netpro/network-infrastructure/switching You may also move over this post using the "Actions" panel on the top right corner of this window. Thank you for your time and patience. Kind regards, Jeffrey Rodriguez S. .:|:.:|:. Cisco Customer Support Engineer *Please rate the Post so other will know when an answer has been found.
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10-28-2013
09:48 AM
Dear Marc, Thank you for reaching the Small Business Support Community. If it is the RV042G acting as a DHCP server for your IPv4 LAN, I suggest you following the below document; http://sbkb.cisco.com/CiscoSB/Loginr.aspx?login=1&pid=2&app=search&vw=1&articleid=4250 I suggest you using a Class C Private range, 192.168.1.100 - 192.168.1.149 and double check on the hosts IPv4 default gateway and DNS configured where the RV042G default address is 192.168.1.1 so if you have not changed it please confirm that is the hosts default gateway. If the LAN DHCP Server is not the RV042G but one of the two modems, then the RV042G must be setup as DHCP Relay agent, please check the below document; http://sbkb.cisco.com/CiscoSB/Loginr.aspx?login=1&pid=2&app=search&vw=1&articleid=4256 I hope you find this information useful and please do not hesitate to reach me back if there is any further assistance I may help you with. Kind regards, Jeffrey Rodriguez S. .:|:.:|:. Cisco Customer Support Engineer *Please rate the Post so other will know when an answer has been found.
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Created by
jeffrrod
in Small Business Routers
in Small Business Routers
10-28-2013
09:05 AM
10-28-2013
09:05 AM
Dear Customer, Thank you for reaching the Small Business Support Community. Due to the lack of service contract or warranty on your SR520, all I can advice you is to contact a Cisco Partner and inquire about the software you look for; http://tools.cisco.com/WWChannels/LOCATR/openBasicSearch.do Thank you for your time and patience. Kind regards, Jeffrey Rodriguez S. .:|:.:|:. Cisco Customer Support Engineer *Please rate the Post so other will know when an answer has been found.
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Created by
jeffrrod
in Small Business Routers
in Small Business Routers
10-25-2013
11:46 AM
10-25-2013
11:46 AM
Dear Thomas, Thank you for reaching the Small Business Support Community. Please translate your post to english or inquire about your issue on a different support channel available on your country; https://supportforums.cisco.com/community/netpro/small-business/sbcountrysupport Thank you for you time and patience. Kind regards, Jeffrey Rodriguez S. .:|:.:|:. Cisco Customer Support Engineer *Please rate the Post so other will know when an answer has been found.
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Created by
jeffrrod
in Small Business Routers
in Small Business Routers
10-25-2013
10:53 AM
10-25-2013
10:53 AM
Dear David, Thank you for reaching the Small Business Support Community. When “Smart Link Backup” is selected, only If the primary WAN connection is unavailable, the backup WAN connection is used, so yes, that is the intended operation of the RV042 failover feature. Something not normal is, if I understood correctly, that if you select WAN2 as the primary link, with failover to WAN1, the failover does not work, meaning the WAN1 does not pick up when WAN2 goes down? Just in case and even though this is not a known issue, I suggest you to upgrade to the latest firmware release version 4.2.2.08; http://software.cisco.com/download/release.html?mdfid=282414010&flowid=784&softwareid=282465789&release=4.2.2.08&relind=AVAILABLE&rellifecycle=&reltype=latest I’ll be looking forward to hear from you and thank you for your time. Kind regards, Jeffrey Rodriguez S. .:|:.:|:. Cisco Customer Support Engineer *Please rate the Post so other will know when an answer has been found.
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Created by
jeffrrod
in Small Business Routers
in Small Business Routers
10-25-2013
09:39 AM
10-25-2013
09:39 AM
Dear John, Thank you for reaching the Small Business Support Community. Just to make sure you configure the Web Access and Management correctly, I suggest you to check on page 119, chapter 7, of the admin guide; http://www.cisco.com/en/US/docs/routers/csbr/rv120w/administration/guide/rv120w_admin.pdf If you still wish to go back to the firmware version 1.0.4.10, the release notes does not say that it will make factory default of the configuration, but I would advise to make factory default after the downgrade and to reconfigure manually the device. The new firmware versions contain big fix and enhancements. Once you downgrade you just lose the fixes. You can see the Release for more information: http://www.cisco.com/en/US/products/ps9923/prod_release_notes_list.html http://software.cisco.com/download/release.html?mdfid=282981372&flowid=796&softwareid=282487380&release=1.0.5.6&relind=AVAILABLE&rellifecycle=&reltype=latest Please do not hesitate to reach me back if there is any further assistance I may help you with. Kind regards, Jeffrey Rodriguez S. .:|:.:|:. Cisco Customer Support Engineer *Please rate the Post so other will know when an answer has been found.
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11-01-2013
Dear Trung, Thank you for reaching the Small Business Support
Community.If these AP's are configured...
Created by
jeffrrod
in Small Business Routers
11-01-2013
11-01-2013
Dear Eduardo,Thank you for reaching the Small Business Support
Community.We may be talking about a k...
11-01-2013
Dear Brian,Thank you for reaching the Small Business Support Community.I
am afraid to say you must p...
11-01-2013
Dear Ken,Thank you for reaching the Small Business Support
Community.Just so that you have the USB m...
Created by
jeffrrod
in Discusiones Soporte a empresas pequeñas
10-30-2013
10-30-2013
Estimado Don Eduardo,Gracias por consultar en el Small Business Support
Community.Anteriormente tube...
10-30-2013
Dear Customer,Thank you for reaching the Small Business Support
Community.It's been several days and...
10-28-2013
Dear Martin. Thank you for reaching the Small Business Support
Community. Even though the wireless s...
10-28-2013
Dear Martin.Thank you for reaching the Small Business Support
Community.Even though the wireless sec...
10-28-2013
Dear Nooruldeen,Thank you for reaching the Small Business Support
Community.None of the Small Busine...
10-28-2013
Dear Nooruldeen,Thank you for reaching the Small Business Support
Community.None of the Small Busine...
10-28-2013
Dear Marc,Thank you for reaching the Small Business Support Community.If
it is the RV042G acting as ...
Created by
jeffrrod
in Small Business Routers
10-28-2013
10-28-2013
Dear Customer,Thank you for reaching the Small Business Support
Community.Due to the lack of service...
10-25-2013
Dear Thomas,Thank you for reaching the Small Business Support
Community.Please translate your post t...
Created by
jeffrrod
in Small Business Routers
10-25-2013
10-25-2013
Dear David, Thank you for reaching the Small Business Support
Community.When “Smart Link Backup” is ...
Public Statistics
| Date Registered | 11-06-2012 08:53 AM |
| Date Last Visited | 08-18-2017 04:27 AM |
| Total Messages Posted | 371 |
| Total Helpful Votes Received | 77 |
Helpful Votes From
