Cisco WAP4410n always hang

[aimingvietnam]

Dear all,

We recently purchase 3 Cisco WAP4410n for our small company, but we faced with some problem:

- These AP hang up after several time, cannot ping, it's working back after reboot (4-5 times/day)

- Client cannot get IP via DHCP after 1-2 hours,

We upgraded with latest firmware (2.0.6.1) but the problem still appears,

I searched on this forum and many peaple have this issue too,

Does anyone know how to fix above problem? Thank you!

I'm in Vietnam,

[jeffrrod]

Dear Trung,

Thank you for reaching the Small Business Support Community.

If these AP's are configured in "Bridge mode" the issue may be already identified by the following caveat;

CSCts76476—The access point may periodically experience loss of

connectivity when configured in bridge mode.

Workaround: Unplug the power adaptor or PoE cable, and then plug it back in.

You may contact the Small Business Support Center to open a service request and obtain a different solution, if any, other than the power cycle suggested as "workaround" by he caveat details.

  https://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html

If this is not the case; your AP's are not set in "Bridge mode", I then suggest you to reset to factory conditions and reconfigure manually and if the problem persists, then contact the Small Business Support Center.

I hope you find this information helpful and please do not hesitate to reach me back if there is any further assistance I may help you with.

Kind regards,

Jeffrey Rodriguez S. .:|:.:|:.
Cisco Customer Support Engineer

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