Take a look at this field noticehttp://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a00806919d8.shtmlHowever it won't help if agent web reskilling was used as the same user is used for agent reskillingJasonSent from Cisco Te...
The fix to your issue it to change your if on the agent availability if agents.avail >0 will work for youSee below a discussion on extrapolationExtrapolation ExampleAssume that a simple routing script attempts to load balance calls based only on the ...
Do you get any agent real time stats sounds like you have not setup agent statistics reportingThis is an old tech note but the configuration is still validhttp://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_tech_note09186a00804af6af.shtml...
