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- About Teck Chye Tang
04-29-2019
Teck Chye Tang
Member since
05-15-2011
Cisco Employee
Created by
Teck Chye Tang
in Cisco Proximity
in Cisco Proximity
10-12-2018
08:25 PM
10-12-2018
08:25 PM
Hi,
In short, if your video device is on-prem use proximity app.
if you video device is on cloud, use team app.
regards
... View more
Created by
Teck Chye Tang
in Cisco Proximity
in Cisco Proximity
10-08-2017
06:20 PM
10-08-2017
06:20 PM
Hi,
Without logs, I cannot tell much either.
a) open a TAC case for TAC to check your config
b) is there any "nearby" codecs that is interfering
c) is proximity mode turn on
... View more
Created by
Teck Chye Tang
in Cisco Proximity
in Cisco Proximity
10-05-2017
06:10 PM
10-05-2017
06:10 PM
Hi,
I believe your system is registered to the Spark Cloud. For Spark cloud registered device, you need to use the Spark apps. More details can be found here:https://www.ciscospark.com.
As for proximity, is use for on-prem regsitered devices. And for that, you have to make sure that the proximity mode (configuration) is turn on.
Hope this helps.
Tang
... View more
08-18-2016
05:54 PM
Proximity is not supported as yet for DX70/DX80 deploy on Premise. Plan for future releases.
... View more
07-21-2016
06:34 PM
http://www.cisco.com/c/dam/en/us/td/docs/telepresence/endpoint/software/ce8/release-notes/ce-software-release-notes-ce8.pdf - page 33
... View more
01-06-2016
09:24 PM
Hi,
This is not a bug. Please refer to page 12 of CE8 release notes.
http://www.cisco.com/c/dam/en/us/td/docs/telepresence/endpoint/software/ce8/release-notes/ce-software-release-notes-ce8.pdf
regards
... View more
12-16-2014
07:17 PM
Hi, You may like to read the FAQ here : https://supportforums.cisco.com/document/12159326/frequently-asked-questions-cisco-proximity You can receive the content from your iPhone once successfully paired to the system.
... View more
Upgrade Software Tandberg 550 mxp witho...
in Other Collaboration Subjects
05-31-2012
12:31 AM
05-31-2012
12:31 AM
Hi, Last time buy notification for TANDBERG 550MXP takes effective on 16 Feb 2010. If your TANDBERG 550MXP still has a valid service or maintenace contract, you should be able to ask for the release key for your 550MXP. There is no general release keys as release key is generated base on serial number of the codec. Regards,
... View more
Created by
Teck Chye Tang
in Collaboration, Voice and Video Documents
in Collaboration, Voice and Video Documents
04-13-2012
12:29 AM
04-13-2012
12:29 AM
setenv saturnpkg s52000tc2_0_0.pkg, is this s typing misake? should be s52000tc2_0_1.pkg Suggest you run through this with a TAC's help to see if everything is done correctly. Else, codec might really be having an issue.
... View more
Created by
Teck Chye Tang
in Collaboration, Voice and Video Documents
in Collaboration, Voice and Video Documents
04-12-2012
06:58 AM
04-12-2012
06:58 AM
ORION> setenv orionpkg s52000tc2_0_1.pkg ....... The above command should be setenv saturnpkg s52000tc2_0_1.pkg.... no need to change the name to that of the codec used. Just leave it as saturn.
... View more
Created by
Teck Chye Tang
in Collaboration, Voice and Video Documents
in Collaboration, Voice and Video Documents
03-05-2012
06:59 PM
03-05-2012
06:59 PM
The attached document details the method and procedure to load the TC series software to the codec from scratch. Document is written based on the used of Cisco TFTP server v1.1 (http://www.brothersoft.com/cisco-tftp-server-220729.html)
Requirements:
a) TC software
b) TFTP server
c) Serial cable
d) u-boot.bin file (attached)
e) pkgextract.elf file (attached)
Applicable to the following codec (as of now) :
a) C20
b) C40
c) C60
d) C90
e) EX60
f) EX90
g) MX200
h) MX300
i) SX20
... View more
Labels:
C40 Far End camera control select
in Other Collaboration Subjects
02-12-2012
11:25 PM
02-12-2012
11:25 PM
Hi, Currently, you are not able to select which far end site using the remote control, so you can only control the 1st site that is connected to the multi-party call. If you are using the API, you will be able to do find out the site connected by using the xommand xstatus conference, then you can use the and commands to control the cameras, not as intuitive though. If you are using the C-series touch panel, you are able to select the respective far end site and control their camera accordingly.
... View more
Created by
Teck Chye Tang
in Other Collaboration Subjects
in Other Collaboration Subjects
12-01-2011
07:01 PM
12-01-2011
07:01 PM
Hi, Firstly, use the latest software release if you are not doing so and check if you still have this issue. Secondly, you can telnet to the codec and check if the codec is getting input from the camera on HDMI 1 after waking up. or rather connect the codec diretly to a display screen and see if you have this issue.
... View more
Created by
Teck Chye Tang
in Other Collaboration Subjects
in Other Collaboration Subjects
12-01-2011
03:43 AM
12-01-2011
03:43 AM
Hi, Do you mean the c20 hdmi output 1 is connected to the video capture card or the camera is connected directly to the video capture card? Also, do you mean that when you wake up the system from the standby mode, your video capture card gets black video? Regards Sent from Cisco Technical Support iPhone App
... View more
Created by
Teck Chye Tang
in Other Collaboration Subjects
in Other Collaboration Subjects
09-27-2011
05:38 PM
09-27-2011
05:38 PM
Hi, Set the Menu type to Full. You can change this via telnet API (as below) or from the web interface. xConfiguration Experimental SystemUnit MenuType: Full
... View more
Created by
Teck Chye Tang
in Cisco Proximity
10-12-2018 08:25 PM
10-12-2018 08:25 PM
Hi, In short, if your video device is on-prem use proximity app. if you
video device is on cloud, us...
Created by
Teck Chye Tang
in Cisco Proximity
10-08-2017 06:20 PM
10-08-2017 06:20 PM
Hi, Without logs, I cannot tell much either. a) open a TAC case for TAC
to check your config b) is t...
Created by
Teck Chye Tang
in Cisco Proximity
10-05-2017 06:10 PM
10-05-2017 06:10 PM
Hi, I believe your system is registered to the Spark Cloud. For Spark
cloud registered device, you n...
Created by
Teck Chye Tang
in TelePresence and Video Infrastructure
04-04-2017 10:51 PM
04-04-2017 10:51 PM
check is your default main source set to 2. You can check from codec web
interface : setup>configura...
02-01-2017 06:47 PM
Hi, See CSCuv91056. Timeout value set to 0 does not work. In CE8
software version, this has been cha...
Created by
Teck Chye Tang
in TelePresence and Video Infrastructure
09-14-2016 05:51 PM
09-14-2016 05:51 PM
use the micro USB port. I do not have any model to recommend. But as
long as drivers of the USB-Seri...
09-13-2016 09:17 PM
Hi, CSCvb31985. Request to Update API doc(latest CE8.x) for SX10 (page
29) , MX200/MX300 G2 (page 28...
08-18-2016 05:54 PM
Proximity is not supported as yet for DX70/DX80 deploy on Premise. Plan
for future releases.
07-21-2016 06:34 PM
http://www.cisco.com/c/dam/en/us/td/docs/telepresence/endpoint/software/ce8/release-notes/ce-softwar...
05-17-2016 10:39 PM
hi, check what is your configuration for this : xConfiguration Video
Input DVI[2] Type:
02-01-2016 01:24 AM
Hi, There is no audio out from HDMI 2 of MX800 single as of now. This is
a documentation error which...
01-20-2016 01:13 AM
Hi, Yes, HDMI 2 should have audio. But i believe by default it is not
added/routed. So you can eithe...
01-19-2016 04:01 AM
Hi, Can you confirm again if it is TC7.3.4? We used to have this is
older software version but it sh...
Created by
Teck Chye Tang
in TelePresence and Video Infrastructure
01-11-2016 12:12 AM
01-11-2016 12:12 AM
I check this on a SX10 with the following config: xConfiguration
SystemUnit Name:SX10 xConfiguration...
Public Statistics
| Date Registered | 05-15-2011 07:50 PM |
| Date Last Visited | 04-29-2019 01:13 AM |
| Total Messages Posted | 286 |
| Total Helpful Votes Received | 198 |
Helpful Votes From
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|---|---|
| 5 | |
| 5 | |
| 5 | |
| 5 | |
| 5 |
