Good day. I would like to know if it is possible and how can an agent transfer a call back into queue.I am quite new in administering UCCE. Any help will be highly appreciated.
Good day. I am working on a new campaign and would like to seek your opinions on how to configure a trunkline to UCCE. For example number to be configured is 6322588. Any suggestion will be highly appreciated. Nortel PABX...
Would like to get you opinions if this script will allow priority queue-ing. Scanario: Caller calls in and needs choose an option press 1 "Inquiry" and press 2 "Payments" At the moment, there are 3 calls in the queue who press 1 and 4th ...
No problem. I am just new with UCCE and trying to understand it better. Here is the thingthis is a new campaign...new created trunkline 632XXXX needs to be connected to UCCE afterwardsthis needs to be connected to a script. I trying to understand the...
David,When I dialled the number it is still busy using a landline. But when, I tried dialling it using the IP communicator it is already ringing. Any suggestions?Regards,Jovel
