I opened a TAC case for this issue, and after literally three months of troubleshooting the tech sent me templates to replace the ICD_Agent_Summary_en_us.xml, ICD_Agent_Summary_table_en_us.rpt & ICD_Agent_Summary_chart_en_us.rpt files stored in the C...

I have this same problem, the executive admins in my company have reluctantly converted to Jabber for IM at our insistence, but the notification alert is too subtle. Attempts to change it (by replacing the native imAlert.wav file) have had the distor...