I opened a TAC case for this issue, and after literally three months of troubleshooting the tech sent me templates to replace the ICD_Agent_Summary_en_us.xml, ICD_Agent_Summary_table_en_us.rpt & ICD_Agent_Summary_chart_en_us.rpt files stored in the C:\Program Files (x86)\Cisco UCCX Historical Reports\ReportTemplates\en_US folder on each workstation I ran HRC from. The first time he sent the replacements, I couldn't even launch the HRC app afterwards. Restored my previous versions of the templates, same failure on scheduling reports. The second time he sent replacements it worked for not only launching the app, but for the main issue of scheduling reports. The weird part was that it worked on both reports scheduled (Agent Summary and Agent Call Summary) despite only Agent Summary templates being replaced. Not sure what's up with that, but it now works on multiple workstations (after replacing the templates with the new version) and that's all I needed. HTH
... View more
UCCX 9.0.1 Historical Reporting Tool 9.0 (1.3) Generating the Agent Summary report works. Schedule the exact same Agent Summary report with the same query criteria and it fails. CiscoSchPrintExport.log: [SeqID] [Type] [TimeStamp] [Description] 0 ERROR Aug 12 2013|16:00:15 Writer FileMapping = 000000E8, GlobalAddress = 00220000 1 ERROR Aug 12 2013|16:01:57 9164:PrintDBConnectionString:pwd not found in Connection String 2 ERROR Aug 12 2013|16:02:01 9164: Exception while exporting report ICD_Agent_Summary_Chart_en_US 3 ERROR Aug 12 2013|16:02:01 9164:LogComError: the error is = Code= 80047cb2, Code Meaning = IDispatch error #31410 4 ERROR Aug 12 2013|16:02:01 9164:Source=Crystal Reports ActiveX Designer 5 ERROR Aug 12 2013|16:02:01 9164:Description=Invalid Name. 6 ERROR Aug 12 2013|16:02:01 9164: thread in Export method:Exception occurred for report I [VERSION=9.0(1.0314)] [SeqID] [Type] [TimeStamp] [Description] 0 ERROR Aug 12 2013|16:29:10 Writer FileMapping = 000000E8, GlobalAddress = 00260000 I've attempted: Changing the output destination and format (from PDF to printer and back) Changing the hrcConfig.ini value for showUserNameOnReport=0 to =1 Changing hrcConfig.ini value for defaultExportPath Scheduling/executing report query from a different workstation Any assistance or suggestions is greatly appreciated!
... View more