About Dale Richter

Dale Richter · 03-15-2016

Where does Finesse get the queue name for the default agent desktop? I have several queues that are not passing this information but even more that are working just fine. I am new to Finesse as well as scripting in UCCX/Java but I do pick up quickly....

Dale Richter · 05-23-2014

Great job and glad it is working for you. Have a great weekend!Dale

Dale Richter · 05-23-2014

It sounds like we have similar setups. CUCM 9.1.2, Unity 9.1.2 and IM&P 9.1.1.Have you:1. Created the additional Jabber device for Android2. Added the desired DN line to the new device3. Associated the device with the user profile and verified it is ...

Dale Richter · 05-20-2014

To the best of my knowledge Jabber Voice was replaced with the latest versions of Jabber for Android. I am using v9.6.1 and is appears to work fine for me outside of being able to initiate a video call (receiving a video call works fine). This is on ...

Member Since	‎10-09-2013 07:36 PM
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UCCX - Queue Name not displaying in Finesse default Agent Desktop.

Great job and glad it is

It sounds like we have

To the best of my knowledge